Tessi: a company with a conscience

At Tessi, we are committed to combining technological development and economic growth while taking into account the social, societal and environmental impact of our activities. Our responsible approach is reflected in our historical commitments and a demanding CSR strategic roadmap defined in consultation with all our stakeholders.
Since January 2011, we have maintained and regularly reaffirmed our support and commitment to the Global Compact France and the United Nations through our adherence to the 10 principles of the Global Compact and our direct or indirect contribution to the Sustainable Development Goals.

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Our CSR roadmap

The renewal of our materiality analysis has enabled us to build our CSR roadmap around the 5 most significant areas for the Group.
A program that supports the development and growth of the group in response to the expectations of all of our stakeholders :

5 areas of work
16 high priority issues
18 KPI
Construction to the UN SDGs

Click on the sections to find out more.
Digital trust
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Ensuring business ethics and compliance throughout our value chain
Policies

Compliance policy and system for preventing corruption risks

Means/actions implemented
  • Implementation of a Compliance and Cybersecurity governance
  • Environmental and human rights risk mapping
  • Ethics and corruption system
  • Internal alert / whistleblowing system
  • Procurement procedure and supplier assessment
KPIs and Targets to 2025
  • Evaluation of our strategic suppliers
  • 100% distribution rate of our Code of Ethics
Ensuring human rights are respected throughout our value chain
Policies

Compliance policy and duty of care system of vigilance

Purchasing policy

HR policy to fight against all forms of discrimination

Means/actions implemented
  • Implementation of a Compliance and Cybersecurity governance
  • Environmental and human rights risk mapping
  • Ethics and corruption system
  • Internal alert / whistleblowing system
  • Procurement procedure and supplier assessment
KPIs and Targets to 2025
  • Assessment of our strategic suppliers
  • 100% distribution rate of our Code of Ethics
Ensuring the privacy and security of our data
Policies

Data protection policy / GDPR

Means/actions implemented
  • GDPR governance and management
KPIs and Targets to 2025
  • 100% of Tessi’s hosting sites are ISO 27001 certified
  • 100% of personal data notifications processed and notified within 72 hours
A reliable and responsible approach use of AI
Policies

Sustainable IT Program

Means/actions implemented
  • Governance and steering of the Sustainable IT Program
KPIs and Targets to 2025

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Responsible offer
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Maintain customer satisfaction considering new social and environmental imperatives
Policies

Customer centric approach

Means/actions implemented
  • Controlling the quality of service offered and assessing customer satisfaction
KPIs and Targets to 2025
  • Improve our NPS barometer score
Supporting our customers in the sustainable IT transition, with reliable, secure, innovative and sustainable solutions
Policies

Sustainable IT Program to bring together the digital and environmental transitions

Means/actions implemented
  • Assessing our contribution to the Sustainable Development Goals (SDGs)
  • Integrate sustainability criteria into the design of our digital solutions
  • Raising awareness and training our employees in Digital Responsibility
KPIs and Targets to 2025
  • Identify the share of turnover achieved through sustainable solutions that contribute to social and environmental progress
  • 100% of Tessi’s new digital solutions integrate sustainability criteria into their design
  • 100% of Tessi employees aware of / trained in the challenges of Sustainable IT
  • Sustainable IT labelling
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Environment
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Measuring and reducing the environmental footprint of our digital activities and services
Policies

Sustainable IT Program

Means/actions implemented
  • Training/awareness-raising of management teams and all our employees on sustainable IT issues (MOOC, workshops, Cyber World CleanUp Day, etc.)
  • Measuring, optimising and reducing the impact of our IT equipment, network infrastructures, datacentres, digital solutions and services (Green for IT)
  • Designing new Tessi digital solutions and services in accordance with current standards in terms of eco-design and digital accessibility (Green by Design)
  • Extend the life of our equipment (WEEE) and manage their end of life by promoting re-use and recycling
  • Integrate the Sustainanle IT ecosystem: Tessi is a signatory of the Planet Tech’Care initiative, a member and signatory of the charter of the Institute of Sustainable IT
KPIs and Targets to 2025
  • 100% of Tessi employees are aware of or trained in the challenges of Responsible Digital Business
  • 100% of Tessi’s new digital solutions include sustainability criteria in their design
  • Datacenter certified ISO 50 001 and/or with an environmental approach
  • 100% of WEEE type equipment integrated into a re-use or recycling channel
  • Reduce our GHG emissions and set an environmental trajectory
Optimising our waste management
Policies

Circular Economy Policy

Means/actions implemented
  • Deploying waste management in all our centres and promoting re-use
KPIs and Targets to 2025
  • Reduce our GHG emissions and set an environmental trajectory
  • 100% of the workforce covered by a recycling channel
Promoting the use of eco-mobility
Policies

Eco-mobility policy

Means/actions implemented
  • Deploy mobility plans and the Sustainable Mobility Package in all our centres (French perimeter)
  • Rationalise business travel
  • Greening our car fleet
KPIs and Targets to 2025
  • Reduce our GHG emissions and set an environmental trajectory
  • Reduce GHG emissions from business travel
Optimising our energy consumption
Policies

Energy Management

Means/actions implemented
  • Meeting the requirements of European regulations: measuring and reducing our energy consumption
  • Introduce renewable energy in our supplies
KPIs and Targets to 2025
  • Reduce our GHG emissions and set an environmental trajectory
  • Reduce the ratio of electricity consumed to total workforce
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Human capital development
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Employee health and safety
Policies

Health and safety at work

Means/actions implemented
  • Management program (all levels of responsibility) including a management training module (psychosocial risks)
KPIs and Targets to 2025
  • Frequency and severity rates below the average rate observed in the branches
Retain our talents and strengthen the attractiveness of the employer brand
Policies

HR policy : Recruiting / Integrating / Retaining

Means/actions implemented
  • Improvement / standardisation of recruitment processes: business ambassadors and cooptation programme
  • Improving integration processes within the group: deployment of the Talents platform, mentoring programme for all new recruits
  • Formalisation of a Group mobility policy: identify our future needs and encourage the mobility of our employees.
KPIs and Targets to 2025
  • Turnover rate stabilised at 15%
Promote diversity and inclusion in all its forms
Policies

Diversity and disability policy

Means/actions implemented
  • Deployment and management of a disability referral network
  • Training and support for disability advisors
  • Implementation of the Disability Support Day
  • Monitoring and improvement of the gender equality index in subsidiaries subject to the obligation
  • Training module on the risks of discrimination and the fight against all forms of discrimination
  • Diagnosis and action plan for disability
  • Signature of the Diversity Charter and the Manifesto for the inclusion of women in the digital sector (Numéum)
KPIs and Targets to 2025
  • Improve our employment rate of disabled employees
  • 50% minimum of women among the incoming workforce
  • 50% of women in management positions
Support responsible management approach to quality of life at work
Policies

Deployment of a common managerial culture

Means/actions implemented
  • Management benchmark: improving our management
  • Management training programme
  • Measuring employee satisfaction (barometer)
KPIs and Targets to 2025
  • 50% participation rate in employee satisfaction surveys
Support responsible management approach to quality of life at work
Policies

Work/life balance

Means/actions implemented
  • Promote the right to disconnect
  • Signing and dissemination of the charter of 15 commitments for life time balance
KPIs and Targets to 2025

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Civic and societal engagement
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Enhance the group's contribution to inclusion and economic development in the areas where it operates
Policies

Diversity, inclusivity policy

Means/actions implemented
  • Development of local partnerships to integrate into the local fabric for the benefit of the company’s employees (associations, NGOs, schools, professional bodies, ESAT(establishments or services providing assistance through work) etc.)
  • Encourage the use of companies from the adapted or protected sector in the context of our purchases
KPIs and Targets to 2025
  • Increase in the amount of purchases made from establishments or services providing assistance through work (France perimeter)
  • Amount of donations made to associations
Promote the commitment of employees to solidarity and support them in this process
Policies

Diversity, inclusivity policy

Means/actions implemented
  • Development of local partnerships to integrate into the local fabric for the benefit of the company’s employees (associations, NGOs, schools, professional bodies, ESAT(establishments or services providing assistance through work) etc.)
  • Encourage the use of companies from the adapted or protected sector in the context of our purchases
KPIs and Targets to 2025
  • Increase in the amount of purchases made from establishments or services providing assistance through work (France perimeter)
  • Amount of donations made to associations
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“Social responsibility and respect for the environment are values that we have held dear for many years. Combining these values with sustained growth for 10 years has required tenacity, energy, and conviction on the part of teams. This has been true in-house and on the part of our customers. It is important for us to make daily commitments to make this happen"

Emmanuelle Ertel - Director of Communication & Digital Innovation

responsabilites sociales

Social responsibility

In all our units, the quality and well-being of our teams is our first concern.

That’s why we do everything for our employees at Tessi to fulfil their ambitions and make them grow: advantageous training policies, preventing psycho-social risks, taking difficult working conditions into account, fostering company dialogue and fighting discrimination.

We encourage a diverse workforce, equal opportunities, and gender equality. In the same vein, we have adopted an ambitious inclusion policy for disabled employees at all levels of our organisation.

An ethical commitment

Our ethics and moral charter requires us to comply with local and international regulations (Sapin 2 Law in France, GDPR, etc.). Our data protection and digital trust systems allow us to participate in the fight against fraud and corruption and business security in partnership with the relevant authorities.

Furthermore, we have included our ethics code into our internal regulations to involve all our employees in our CSR (Corporate Social Responsibility) approach.

 

Protecting the world that protects us

We seek to reduce the environmental impact (CO2 emissions, etc.) of our activities by optimally managing natural resources. After auditing our procedures, we have adopted a proactive waste-reduction (paper and industrial) and recycling approach to our computer hardware. We also make sure our data centres and servers function optimally to reduce our electricity consumption. Our teams and suppliers are regularly made aware of sustainable development issues.

Tessi in figures

With a presence in 15 countries and nearly 13,000 employees, we offer a modular global package combining consulting, outsourced services, customer relations, state-of-the-art technology and innovation.

Tessi’s commitments

Tessi is eager to build its growth on a foundation of values and principles, implemented by its leaders and employees, and clearly asserts its ethical and environmental commitments and its responsibility in all areas of its business. To formalise these commitments, Tessi drew up a sustainable development charter which all employees could refer to and comply with at all times. Of course, these rules are not exhaustive but they do provide useful benchmarks for all employees and partners.

Read our news about environmental and social policy

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