ECM challenges
With multiple channels and various sources of content, how can you effectively deal with your data flow? Now, new service platforms let you coordinate how systems, applications, and web users benefit from your contents. Our flexible, intuitive Enterprise Content Management (ECM) offering helps you better manage your customer requests by centralising all contents in a single interface.
Our ECM solution
Enterprise Content Management
Make the life of your employees easier by reducing the risk of error with this centralised ECM
Improve your customer experience !
The ECM solution provided by Tessi is a powerful case management tool that gives your teams total visibility over customer requests, be they simple questions, claims or technical problems. Our unique hub and interface increase your productivity in the long term with a 360° view of information.
Make the life of your employees easier by reducing the risk of error with this centralised ECM solution that works for all sectors.
Instead of going from one application to another or managing a variety of spreadsheets, teams can now easily record their activities, create and add notes, delegate tasks, or schedule events in one single interface.
Strengths and benefits
of ECM solution
Strengths
- The task sequence is adaptive and more flexible than a fixed workflow
- Faster, more contextualised responses to improve the customer experience
- Manage the relationships between data, documents and processes in a single, powerful content services platform
- Easier performance monitoring and internal collaboration between managers and users.
- Optimised deployment costs through our shared services centre both in the ECM integration phase and during migration.
- Mastering several reference publishing solutions: Hyland, IBM, RSD and our proprietary solutions: Tessi Docubase and Tessi Data Content.
Benefits
- Reduce your internal front-office and back-office processing costs
- Continuously increase productivity and improve your teams’ efficiency
- Faster deployment and ROI thanks to ease-of-integration features like Smart Enabler
- Better customer engagement and satisfaction
