Market challenges

The insurance industry is confronted with increased competition and a more volatile clientele. How can you better serve your customers while optimising your costs? Our general insurance claims management solution helps you reduce your policyholder administration time. The result: greater customer satisfaction and claims management costs reduced by 30%. As insurance experts, we and our claims management teams have developed high-quality services to industrialise how variable volumes of insurance claims are managed, ensuring that your customers’ requests are processed optimally.

Our solution: general insurance claims


Reduce insurance claim management

Our omni-channel back office processing service industrialises your clients’ general insurance claims under current contracts.

By combining technological know-how with expert teams, Tessi manages each insurance claim through a fast, seamless relationship with your advisors. We quickly process both online and postal claims sent to you. All of your paper files are scanned within the day.

Then, you can easily find all the relevant information in your dedicated interface.

Solutions's strengths and benefits


  • Available 24/7 for optimum customer service quality
  • A highly flexible service to manage your peaks of activity
  • Your and your clients’ data are processed in compliance with Solvency II regulations
  • An industrial service delivered either at our Tessi sites or in your management centres.


  • Reduce insurance claim management costs by 30%
  • Vary your costs according to your activity levels

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