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Customer relations & experience

Social networks

Turn your customers into social media brand ambassadors

Market challenges

Social networks are new fields of expression for your brand and have become an essential communication channel reaching your ultra-connected customers. They are a great lever to help build your reputation, recruit and retain your social media communities, develop and monitor your e-reputation, control your image and gather a community around your brand.

Our solution: Social media networks

Control your image and gather a community around your brand

  • In Tessi’s Social Networks offering, you will find all the ingredients that will make you a success on social networks. Our team of experts and community managers will oversee your e-reputation, monitor conversations and feelings around your brand in real time and detect weak signals. This social media monitoring can also be extended to monitoring the news and/or the competition.
  • Our team is also involved in crisis management: analysing rumours and hot topics, alerts in case of bad buzz, and proactive alerts on sensitive topics.
  • We can also map influential communities, identify social media brand ambassadors and detractors, and do targeted listening.

Solutions's strengths and benefits


  • You benefit from our unique expertise in both customer relations and social media networks
  • Our social networks offer is completely customisable to meet your individual goals by staying true to your brand identity and objectives.
  • We analyse performance indicators (social networks KPIs) to measure your digital presence’s impact
  • Our centres in France are all ISO 9001 and ISO 18295-1 certified, and our centres in Spain are ISO 9001 certified: 2015 and ISO 14001, which guarantees you a high level of service and proven know-how.


  • You strengthen your influence, brand visibility and online reputation
  • You anticipate bad buzz and act proactively
  • You develop your customer portfolio virally
  • You improve your knowledge of your social media community
  • You create a dynamic community and generate customer engagement

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