Market challenges
Social networks are new fields of expression for your brand and have become an essential communication channel reaching your ultra-connected customers. They are a great lever to help build your reputation, recruit and retain your social media communities, develop and monitor your e-reputation, control your image and gather a community around your brand.
Our solution: Social media networks
Control your image and gather a community around your brand
- In Tessi’s Social Networks offering, you will find all the ingredients that will make you a success on social networks. Our team of experts and community managers will oversee your e-reputation, monitor conversations and feelings around your brand in real time and detect weak signals. This social media monitoring can also be extended to monitoring the news and/or the competition.
- Our team is also involved in crisis management: analysing rumours and hot topics, alerts in case of bad buzz, and proactive alerts on sensitive topics.
- We can also map influential communities, identify social media brand ambassadors and detractors, and do targeted listening.
Solutions's strengths and benefits
Strengths
- You benefit from our unique expertise in both customer relations and social media networks
- Our social networks offer is completely customisable to meet your individual goals by staying true to your brand identity and objectives.
- We analyse performance indicators (social networks KPIs) to measure your digital presence’s impact
- Our centres in France are all ISO 9001 and ISO 18295-1 certified, and our centres in Spain are ISO 9001 certified: 2015 and ISO 14001, which guarantees you a high level of service and proven know-how.
Benefits
- You strengthen your influence, brand visibility and online reputation
- You anticipate bad buzz and act proactively
- You develop your customer portfolio virally
- You improve your knowledge of your social media community
- You create a dynamic community and generate customer engagement