Market challenges
In most business sectors, increased competition means your customers are over-contacted, which generally leads to a lack of customer loyalty and volatility.
The real challenge of customer loyalty lies in building a new relationship with the brand by focusing on personalisation, responsiveness, quality and relevant reponses, regardless of the channel used.
Our solution: Customer Care
Ensure customer satisfaction.
During each interaction with your customers, Tessi manages to build a close relationship of trust.
Our teams of experts help your customers over the phone (calls managed in call centres) or digitally, personalise your customer relationships, and provide you with a quick and relevant response.
The quality delivered is automatically measured following each point of contact, ensuring customer satisfaction.
Solutions's strengths and benefits
Strengths
- We monitor changes to the FCR (first call resolution) and analyse the customer satisfaction measures taken after each interaction
- We offer a welcome pack that can support new customers and help them feel comfortable with the brand quickly
- Tessi Academy, our accredited training centre, provides specific training to meet your challenges and objectives
- We operate on 100% of available channels (phone, web, email, click-to-chat, web call back and chatbot) to respond immediately and efficiently
- Our centres in France are all ISO 9001 and ISO 18295-1 certified, and our centres in Spain are ISO 9001: 2015 and ISO 14001 certified, guaranteeing you a high level of service and proven know-how.
Benefits
- You personalize your customer relationships and build loyalty
- Customer loyalty acts as a virtuous cycle for your company’s profitability
- You quickly see a decline in claims, reduced churn and increased customer satisfaction
- Your customer acquisition costs are better amortised
- You increase your turnover per customer
- You reduce your management costs