Customer relations & experience
Unpaid invoices are one of the main causes of company bankruptcy. A missing payment can result from a dispute over the invoice delivery, contract or non-conformity in the order. Outsourcing this sensitive and time-consuming service to experts in customer relations and collections helps optimise cash management and preserve your customer relationship in a sustainable manner.
Bring the customer back into a sustainable business relationship.
Tessi has developed a collection service that deals with amicable and preventive collections. Our expert teams take action on the first missed payment.
They optimize the contact strategy (frequency, media) based on the customer’s history, profile, and debt recovery stage. They engage in a sensitive, constructive and effective conversation with the customer to find a quick and lasting solution together.
The goal is to steer this key moment and bring the customer back into a sustainable business relationship.
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The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic; For more information on your rights, you can view our personal data protection page.