Consulting & integration
Your customer interactions need to be user-friendly to ensure the quality of your client experience, thus maximising your sales and optimising the production costs of your product or service. The challenge? Adapting your interactions with your customers to their new modes of consumption and communication. You need to be able to deliver the right messages where your audience is waiting for you. In other words, adopt an efficient omnichannel communication strategy to engage in meaningful and personalised conversations with your customers.
Customer Communication Management / Customer Experience Management
Your customers will be delighted by all these different means of communications!
Our CCM/CXM platform has been designed for creating and delivering written messages.
It can serve as a conversational guide for your customer service managers. Each message created, from the simplest to the most complex (insurance, loan, lease, etc.), is distributed via your recipients’ chosen channels.
To make your discussions more relevant, our solution includes contextual personalised information in real time. With our CCM/CXM technologies, you can also map all client interactions and track their performance at each stage of your conversation. Model, create, personalise, distribute, measure, analyse, adapt… your customers will be delighted by all these different means of communications!
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The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic; For more information on your rights, you can view our personal data protection page.