Sector challenges
Score points and modernise your customer relations
Today, consumers are more aware, mobile, digital, and demanding. They want to be recognised and speak with a single point of contact throughout their relationship with their telecoms and energy providers.
How can you create and smooth out an innovative, omnichannel customer journey to make customers’ lives easier in managing their service? How can you integrate new automation technologies to optimise your front and back office?
To achieve this, Tessi helps you optimise your processes with global front-to-back approaches to your customer relationships. We integrate new tools such as voice and chatbots and outsourcing customer relationships with personalised customer support throughout their contract.
The result is more modern points of contact, faster subscriptions, shorter customer journeys and easier access to services! When it comes to attracting and retaining customers, put the odds on your side.
Most offers Tessi
- Multichannel onboarding solutions to accelerate your subscriber journeys
- Innovations and a contact centre for a personalised customer relationship
- Trusted onboarding services including legal archiving of information flows
- A comprehensive marketing and customer relationship offering: consulting, solutions and technology, contact centre and campaign management
- A marketing CRM offering to recruit new customers and make your existing customers your most effective ambassadors
Our services
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Digitising incoming multi-channel flows
Industrialise the digitisation of your documents!Learn more about -
Electronic document management
Electronic Document Management (EDM): maintain the link with your sensitive documents!Learn more about -
Onboarding and Subscription
A solution for compliant digital subscriptionsLearn more about -
Electronic archiving
Save time, improve compliance, and reduce costs with electronic archivingLearn more about -
Desktop publishing, outbound and direct marketing
Global publishing know-how to meet all your needsLearn more about -
Procure to Pay
Digitising supplier invoices: automate your Procure to Pay processes!Learn more about -
Receipts processing and cash matching
Want to optimise your receipts processing?Learn more about -
Order to Cash
Digitising customer invoices: automate your Order to Cash processes!Learn more about -
Monitoring - Tessi legal info
Stay informed of the most relevant legal information for youLearn more about -
Legal back office
Share the management of your legal operationsLearn more about -
Social security reports
Automate your social security reporting processesLearn more about -
Know Your Customer and fighting fraud
KYC and fighting fraud: let's work together!Learn more about -
Experience marketing and partnerships
Offer your customers true experiencesLearn more about -
Events
Proof by experience!Learn more about -
Designing and managing CRM and loyalty programmes
Truly personalised relationship programmes change everything!Learn more about -
Lead management
Attract new clients more effectivelyLearn more about -
Managing campaigns
Increase automation in your marketing campaigns and boost ROILearn more about -
Customer services
A new vision of the customer experienceLearn more about -
Collection operations
Collecting on claims: a new opportunity to build customer loyaltyLearn more about -
Social networks
Turn your customers into social media brand ambassadorsLearn more about -
Customer care
Build customer loyalty and improve your company's performanceLearn more about
Our technologies
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Shopper marketing Strategies, Retail Marketing & studies
Develop customer-centric strategies that sellLearn more about -
Enterprise Content Management (ECM) / Case Management
Your 360° cockpit for managing all your customer requestsLearn more about -
Customer Communication Management (CCM) / Customer Experience Management (CXM)
Increase the impact of your customer communication across all channelsLearn more about -
CRM marketing automation
Benefit from the CRM & Marketing Automation solution which best fits your companyLearn more about -
Brand Content
Boost engagement around your brandLearn more about -
E-Learning
Train your employees efficiently in e-learningLearn more about -
Payments / Electronic banking
Switch to new payment methodsLearn more about -
GDPR & data privacy
Confidently achieve GDPR compliance with help from our data privacy expertsLearn more about -
Robotic Process Automation (RPA) and Artificial Intelligence (AI)
Robotic Process Automation (RPA) and Artificial Intelligence (AI)Learn more about -
Enterprise Content Management (ECM)
Get the most out of your data with a Big Data-oriented archiving and storage solutionLearn more about -
Outgoing multi-channel letters
Reduce your costs with Tessi POST, a unique multi-channel shipping platformLearn more about -
Electronic registered letters
Send your registered letters in just a few clicks with Tessi POST LRELearn more about -
Digitise your tax invoices
Save money by digitising your client and supplier invoices in compliance with regulations with Tessi INVOICELearn more about -
Multi-channel payment portal
Easily integrate your clients' new payment methods with Tessi POPLearn more about -
CRM and marketing automation
Get a 360° view of your customer data with Tessi OnCustomerLearn more about -
Document security
Try 2D-Origin anti-fraud codes to make sure your printed and digital documents are protected and authenticLearn more about -
Internet security
Achieve sustainable Internet security for your sites and servers with CERTIGNA SSLLearn more about -
Digital identity
Protect your and your business's identity with a CERTIGNA secure digital identityLearn more about -
Electronic signature
Make life easier for yourself and your customers with Tessi SIGN electronic signaturesLearn more about -
Digital subscription
Optimise your subscription process and boost your sales performance with Tessi CONTRACTLearn more about -
Timestamping
Your digital documents are irrefutable evidence with certified CERTIGNA timestampsLearn more about -
Isolated cloud
Choose the best security for your data with an isolated cloud!Learn more about -
Hybrid Cloud
Public cloud, private cloud? Act now, and choose hybrid cloudLearn more about -
Private Cloud
Securely host your confidential data on a private cloudLearn more about -
Public cloud
A turnkey public cloud!Learn more about