Sector challenges
Develop your omnichannel strategies with confidence
The digital revolution is having a double impact on the retail and distribution sector. The rise of e-commerce and big technology companies has totally disrupted the traditional players in the sector and contributed to changes in customer behaviour. Ultra-connected, with little brand loyalty, influential, looking for meaning, ethics and quality—customers now have a key role and are pushing companies to rethink their acquisition and loyalty strategies over the entire customer journey.
Customer experience is key and must be perfect at all points of contact, from the till to mobile, in a global, omnichannel way. At the heart of the strategy: the customer, or, rather, the customers. They are all different and expect a personalised, consistent experience whatever the channel. Physical points of sale give customers new reasons to visit by placing human relationships, service, and emotion at the heart of their design. Technology is everywhere. Smoother and less visible, it contributes to a more personal and higher quality experience.
As a specialist in marketing and customer relationships, Tessi has developed a wide range of services to make your brand totally customer-centric and one of the market leaders. Customer data is at the heart of our approach to set up approaches that take into account your customers’ profile, behaviour, and contributions. Our data-driven marketing & customer relations strategies and systems are more personal and profitable.
Most offers Tessi
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- A 100% integrated customer marketing offer: from strategic consulting to operational deployment
- High business impact solutions: lead management/drive to store, loyalty programmes, activations
- A data-driven approach: personalisation of content and interactions based on profiles and purchase behaviours
- A customer experience managed on all points of contact
Our services
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Onboarding and Subscription
A solution for compliant digital subscriptions Learn more about -
Electronic archiving
Save time, improve compliance, and reduce costs with electronic archiving Learn more about -
Desktop publishing, outbound and direct marketing
Global publishing know-how to meet all your needs Learn more about -
Digitising promotions
Increase your sales with the best-performing promotion management platform on the market Learn more about -
Order to Cash
Digitising customer invoices: automate your Order to Cash processes! Learn more about -
Receipts processing and cash matching
Want to optimise your receipts processing? Learn more about -
Social security reports
Automate your social security reporting processes Learn more about -
Know Your Customer and fighting fraud
KYC and fighting fraud: let's work together! Learn more about -
Experience marketing and partnerships
Offer your customers true experiences Learn more about -
Events
Proof by experience! Learn more about -
Customised objects and sampling
Develop a unique relationship with your customers through customised objects and sampling Learn more about -
Designing and managing CRM and loyalty programmes
Truly personalised relationship programmes change everything! Learn more about -
Lead management
Attract new clients more effectively Learn more about -
Managing campaigns
Increase automation in your marketing campaigns and boost ROI Learn more about -
Customer services
A new vision of the customer experience Learn more about -
Collection operations
Collecting on claims: a new opportunity to build customer loyalty Learn more about -
Social networks
Turn your customers into social media brand ambassadors Learn more about -
Customer care
Build customer loyalty and improve your company's performance Learn more about
Our technologies
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Shopper marketing Strategies, Retail Marketing & studies
Develop customer-centric strategies that sell Learn more about -
Customer Communication Management (CCM) / Customer Experience Management (CXM)
Increase the impact of your customer communication across all channels Learn more about -
CRM marketing automation
Benefit from the CRM & Marketing Automation solution which best fits your company Learn more about -
Brand Content
Boost engagement around your brand Learn more about -
E-Learning
Train your employees efficiently in e-learning Learn more about -
Payments / Electronic banking
Switch to new payment methods Learn more about -
GDPR & data privacy
Confidently achieve GDPR compliance with help from our data privacy experts Learn more about -
Robotic Process Automation (RPA) and Artificial Intelligence (AI)
Robotic Process Automation (RPA) and Artificial Intelligence (AI) Learn more about -
Enterprise Content Management (ECM)
Get the most out of your data with a Big Data-oriented archiving and storage solution Learn more about -
Electronic registered letters
Send your registered letters in just a few clicks with Tessi POST LRE Learn more about -
Digitise your tax invoices
Save money by digitising your client and supplier invoices in compliance with regulations with Tessi INVOICE Learn more about -
Cashing small amounts
Simplify the management of your cash flow with our Tessi SCANTOPAY office and Tessi CHEQ’IN solutions Learn more about -
Multi-channel payment portal
Easily integrate your clients' new payment methods with Tessi POP Learn more about -
CRM and marketing automation
Get a 360° view of your customer data with Tessi OnCustomer Learn more about -
Document security
Try 2D-Origin anti-fraud codes to make sure your printed and digital documents are protected and authentic Learn more about -
Internet security
Achieve sustainable Internet security for your sites and servers with CERTIGNA SSL Learn more about -
Digital identity
Protect your and your business's identity with a CERTIGNA secure digital identity Learn more about -
Electronic signature
Make life easier for yourself and your customers with Tessi SIGN electronic signatures Learn more about -
Digital subscription
Optimise your subscription process and boost your sales performance with Tessi CONTRACT Learn more about -
Timestamping
Your digital documents are irrefutable evidence with certified CERTIGNA timestamps Learn more about -
Isolated cloud
Choose the best security for your data with an isolated cloud! Learn more about -
Hybrid Cloud
Public cloud, private cloud? Act now, and choose hybrid cloud Learn more about -
Private Cloud
Securely host your confidential data on a private cloud Learn more about -
Public cloud
A turnkey public cloud! Learn more about