Customer relations & experience
Our vision of Business Process Service (BPS) is customer focus. We constantly combine service with technology, with a single ambition: to make user journeys and the associated processes more fluid. Capable of intervening at every stage of the customer experience, we act as a facilitator for your activities. By relying on us, you can concentrate on what’s essential: your core business.
A unique ambition Since 2001, we’ve been improving business performance by combining digital solutions with the best of human intelligence, emotional intelligence and artificial intelligence. Tailor-made solutions All our solutions are at the heart of your value chain. Our solutions are divided into three main areas: Front Office, Consulting and Innovation and Back Office and Business Processes. Multishore and multilingual positioning ADM Value is present in 8 countries with 18 production sites. Our international positioning means we can help you in 18 languages, all of them carried by native speakers.
18
native languages
+8000
employees
175
Millions of euros in sales
Front office
• Multi-channel customer service B2B & B2C • Digital / social networks • Sales / lead generation • Loyalty / retention • Technical assistance • Debt collection
Consulting and Innovation
• Process audits • CX & path analysis • Digitalisation • Automation • Voice of the customer
Back Office and Business Processes
• Document scanning • Payment management • Electronic invoicing • Digital trust / KYC • Intelligent Business Process Management
« Since 2001, we have been improving business performance by combining digitisation solutions with the best of human intelligence, emotional intelligence and artificial intelligence. »
Marc Labarre - General Manager Customer relations centers (ADM Value)
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The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic; For more information on your rights, you can view our personal data protection page.