Customer relations & experience
All industries are undergoing rapid and profound changes, including new modes of consumption, changing purchasing patterns and new entrants. Nowadays, customers are ultra-connected and better informed, which is why the are also more demanding and influential than ever!
All these phenomena are requiring companies to invent a new relationship model that promotes customer satisfaction and loyalty.
The customer experience becomes a strategic priority and acts as a powerful lever for profitability and corporate performance.
To optimise the general customer experience
Tessi offers to create a positive, innovative and distinctive customer experience at all key points of your customer journey: before, during, and after the act of purchase, regardless of the channel you use.
Our approach is pragmatic and personalised which allows us to respond to your challenges with efficient, innovative and value-creating solutions.
In our people-friendly contact centres, we have involved, loyal and committed teams who deliver quality services across all communication channels (phone, email, chat, click to chat, call back, etc.)
To optimise the general customer experience and corresponding contacts, we offer you a unique combination of human expertise and technology. We use bots for their availability and responsiveness and combine them with humans for their ability to analyse, think, relate, and empathise.
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The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic; For more information on your rights, you can view our personal data protection page.