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Marketing & customer relations

Customer care

Build customer loyalty and improve your company's performance

Market challenges

In most business sectors, increased competition means your customers are over-contacted, which generally leads to a lack of customer loyalty and volatility.

The real challenge of customer loyalty lies in building a new relationship with the brand by focusing on personalisation, responsiveness, quality and relevant reponses, regardless of the channel used.

Our solution: Customer Care

Ensure customer satisfaction.

During each interaction with your customers, Tessi manages to build a close relationship of trust.

Our teams of experts help your customers over the phone (calls managed in call centres) or digitally, personalise your customer relationships, and provide you with a quick and relevant response.

The quality delivered is automatically measured following each point of contact, ensuring customer satisfaction.


Solutions's strengths and benefits

    • We monitor changes to the FCR (first call resolution) and analyse the customer satisfaction measures taken after each interaction
    • We offer a welcome pack that can support new customers and help them feel comfortable with the brand quickly
    • Tessi Academy, our accredited training centre, provides specific training to meet your challenges and objectives
    • We operate on 100% of available channels (phone, web, email, click-to-chat, web call back and chatbot) to respond immediately and efficiently
    • Our centres in France are all ISO 9001 and ISO 18295-1 certified, and our centres in Spain are ISO 9001: 2015 and ISO 14001 certified, guaranteeing you a high level of service and proven know-how.
    • You personalize your customer relationships and build loyalty
    • Customer loyalty acts as a virtuous cycle for your company’s profitability
    • You quickly see a decline in claims, reduced churn and increased customer satisfaction
    • Your customer acquisition costs are better amortised
    • You increase your turnover per customer
    • You reduce your management costs

Want to know more about our service Customer care?

The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic;
For more information on your rights, you can view our personal data protection page .
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