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Marketing & customer relations

Collection operations

Collecting on claims: a new opportunity to build customer loyalty

Market challenges

Unpaid invoices are one of the main causes of company bankruptcy. A missing payment can result from a dispute over the invoice delivery, contract or non-conformity in the order. Outsourcing this sensitive and time-consuming service to experts in customer relations and collections helps optimise cash management and preserve your customer relationship in a sustainable manner.

Our solution: Collection operations and recovery

Bring the customer back into a sustainable business relationship.

Tessi has developed a collection service that deals with amicable and preventive collections. Our expert teams take action on the first missed payment.

They optimize the contact strategy (frequency, media) based on the customer’s history, profile, and debt recovery stage. They engage in a sensitive, constructive and effective conversation with the customer to find a quick and lasting solution together.

The goal is to steer this key moment and bring the customer back into a sustainable business relationship.


Solutions's strengths and benefits

    • A multichannel approach that optimises each stage of collections for BtoB or BtoC (channels used:  outgoing calls, incoming calls, callbacks, SMS, emails, etc.)
    • A team of experts that prioritises amicable settlement and encourages payment or promises of payment
    • Technological solutions that improve your efficiency and increase your performance (predictive, progressive, IVR, bots, etc.)
    • Key banking and financial institution clients
    • Our contact centres in France are all ISO 9001 and ISO 18295-1 certified, and our centres in Spain are ISO 9001 certified: 2015 and ISO 14001, which guarantees you a high level of service and proven know-how.
    • 80% des projets traités sur notre plateforme aboutissent à un règlement à l’amiable
    • Plus de 85 % des promesses de règlements sont honorées
    • Vous bénéficiez de la traçabilité et transparence de l’ensemble des démarches menées en temps réel
    • Vous améliorez vos ratios financiers
    • Vous fidélisez vos clients dans la durée

Want to know more about our service Collection operations?

The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic;
For more information on your rights, you can view our personal data protection page .
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