{"id":72469,"date":"2026-11-12T18:18:50","date_gmt":"2026-11-12T17:18:50","guid":{"rendered":"https:\/\/www.tessi.eu\/?p=72469\/"},"modified":"2026-11-12T18:19:18","modified_gmt":"2026-11-12T17:19:18","slug":"zoom-tessi-insights-ia-agentique-croissance-banque-assurance","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/zoom-tessi-insights-ia-agentique-croissance-banque-assurance\/","title":{"rendered":"[ZOOM Tessi Insights] L’IA agentique au service de la croissance en banque et assurance"},"content":{"rendered":"

Notre format \u00ab ZOOM \u00bb revient avec un nouveau num\u00e9ro consacr\u00e9 \u00e0 l’IA agentique en banque et assurance<\/strong>. Alexandre Quais<\/a>, Directeur de march\u00e9 Banque et Assurance, et Eric Jamet<\/a>, Chief Marketing Officer chez Tessi, y partagent leur vision : l’agentique ne se r\u00e9sume pas \u00e0 un gain de productivit\u00e9. Elle transforme en profondeur le BPO.<\/p>\n

L’IA agentique, une nouvelle \u00e9tape de l’automatisation<\/h3>\n

Un agent IA ne se contente pas d’ex\u00e9cuter une t\u00e2che. Il encha\u00eene des d\u00e9cisions de mani\u00e8re potentiellement autonome : il analyse une demande dans sa globalit\u00e9, va chercher les informations dans diff\u00e9rents syst\u00e8mes, multiplie les contr\u00f4les crois\u00e9s et rep\u00e8re les anomalies. Pour les banques et les assureurs, les retomb\u00e9es sont imm\u00e9diates. Ouvertures de compte, KYC, remboursements sant\u00e9, arr\u00eats maladie : ces processus brassent beaucoup de documents et de r\u00e8gles, et peuvent d\u00e9sormais \u00eatre largement automatis\u00e9s.<\/p>\n

\u00ab L’IA agentique ne remplace pas le BPO : elle le r\u00e9invente pour encore mieux servir nos clients<\/em> \u00bb, r\u00e9sume Alexandre Quais.<\/p>\n

De la productivit\u00e9 \u00e0 la croissance<\/h3>\n

Tout l’enjeu est de savoir ce que l’on fait des gains obtenus. Pour Tessi, ils ne doivent pas servir seulement \u00e0 r\u00e9duire les co\u00fbts, mais \u00eatre r\u00e9investis dans la cr\u00e9ation de valeur : satisfaction client, croissance des portefeuilles, conformit\u00e9 et nouveaux services de personnalisation.<\/p>\n

C’est le c\u0153ur de la nouvelle proposition de valeur de Tessi. Les agents IA sp\u00e9cialis\u00e9s prennent en charge le standard et le volume. Ils viennent s’ajouter aux plateformes digitales et aux prestations d\u00e9l\u00e9gu\u00e9es expertes. Les experts Tessi, eux, se concentrent sur les cas complexes, l\u00e0 o\u00f9 l’humain fait la diff\u00e9rence. Les \u00e9tablissements gagnent en productivit\u00e9 et en qualit\u00e9 de service, et leurs clients profitent d’un service plus rapide et plus s\u00fbr.<\/p>\n

Les cl\u00e9s d’un projet agentique r\u00e9ussi<\/h3>\n

Pour r\u00e9ussir, un projet agentique doit commencer par un diagnostic des processus \u00e9ligibles, \u00eatre port\u00e9 au plus haut niveau de l’entreprise et pilot\u00e9 avec des indicateurs de valeur mesurables. Il s’appuie aussi sur une relation d’un nouveau genre : Tessi s’engage sur les r\u00e9sultats, avec une r\u00e9mun\u00e9ration align\u00e9e sur les b\u00e9n\u00e9fices obtenus par ses clients.<\/p>\n

L’IA pour la puissance, notre expertise pour la ma\u00eetrise, votre croissance pour seul objectif : c’est la vision d’un BPO sp\u00e9cialiste dans un monde agentique.<\/p>\n

Envie d’en savoir plus ?<\/strong> Consultez notre article complet sur le blog Tessi #Insights.<\/a><\/p>\n

Vous souhaitez recevoir nos prochains dossiers et articles ?<\/strong> Abonnez-vous \u00e0 la newsletter Tessi Insights ici.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Notre format \u00ab ZOOM \u00bb revient avec un nouveau num\u00e9ro consacr\u00e9 \u00e0 l’IA agentique en banque et assurance. Alexandre Quais, Directeur de march\u00e9 Banque et Assurance, et Eric Jamet, Chief Marketing Officer chez Tessi, y partagent leur vision : l’agentique ne se r\u00e9sume pas \u00e0 un gain de productivit\u00e9. Elle transforme en profondeur le BPO. […]<\/p>\n","protected":false},"author":45,"featured_media":72474,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[766,797,847,848],"class_list":["post-72469","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-assurance","tag-banque","tag-ia-agentique","tag-bpo"],"acf":[],"yoast_head":"\nIA agentique en banque et assurance : le BPO r\u00e9invent\u00e9<\/title>\n<meta name=\"description\" content=\"IA agentique en banque et assurance : comment Tessi, BPO sp\u00e9cialiste dans un monde agentique, transforme les gains de productivit\u00e9 en croissance. 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