{"id":47841,"date":"2024-09-16T09:00:53","date_gmt":"2024-09-16T07:00:53","guid":{"rendered":"https:\/\/www.tessi.eu\/?p=47841\/"},"modified":"2024-12-10T18:04:04","modified_gmt":"2024-12-10T17:04:04","slug":"yeldaai-rejoint-pepites-shaker","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/","title":{"rendered":"YeldaAi rejoint P\u00e9pites Shaker"},"content":{"rendered":"<p>YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.<\/p>\n<p>La technologie de Yelda permet de supprimer les temps d\u2019attente des clients et d\u2019am\u00e9liorer l\u2019efficacit\u00e9 op\u00e9rationnelle des centres d\u2019appels.<br \/>\nPremi\u00e8re a\u0300 inte\u0301grer de l\u2019IA g\u00e9n\u00e9rative dans un callbot d\u00e8s le d\u00e9but de l\u2019ann\u00e9e 2023, YeldaAI propose une qualite\u0301 de conversation aujourd\u2019hui unique sur le march\u00e9.<\/p>\n<h4><strong>Am\u00e9lioration de l\u2019exp\u00e9rience client<\/strong><\/h4>\n<p>Ce qui distingue YeldaAI, c\u2019est sa capacit\u00e9 \u00e0 offrir une exp\u00e9rience appelant fluide, \u00e0 l\u2019oral, gr\u00e2ce \u00e0 une combinaison entre NLP et IA g\u00e9n\u00e9rative. La solution est con\u00e7ue pour comprendre les demandes des appelants, puis de r\u00e9pondre de fa\u00e7on personnalis\u00e9e \u00e0 partir des infos du compte client et de la base de connaissances de l\u2019entreprise. Elle est \u00e9galement multilingue et multi-plateformes : t\u00e9l\u00e9phone, Whatsapp, site web, etc.<\/p>\n<h4><strong>IA &amp; humain<\/strong><\/h4>\n<p>Les agents virtuels Yelda, dop\u00e9s \u00e0 l\u2019IA g\u00e9n\u00e9rative, d\u00e9crochent 100% des appels. Pour 50% des appels, la demande est trait\u00e9e de fa\u00e7on autonome, sans intervention humaine. Le reste des appels, concernant les demandes \u00e0 plus forte valeur ajout\u00e9e, sont automatiquement orient\u00e9s vers la bonne file ou le bon service.<\/p>\n<p>En diminuant les t\u00e2ches r\u00e9p\u00e9titives et en r\u00e9solvant de fa\u00e7on automatique les probl\u00e8mes mineurs, YeldaAI permet aux agents de se concentrer sur ce qui compte vraiment : les \u00e9changes humains pour accompagner leurs interlocuteurs.<\/p>\n<h4><strong>Points forts de YeldaAI<\/strong><\/h4>\n<ul>\n<li>R\u00e9ponse \u00e0 100% des appels entrants et z\u00e9ro temps d\u2019attente de l\u2019appelant<\/li>\n<li>R\u00e9duction de la DMT (dur\u00e9e moyenne de traitement)<\/li>\n<li>L\u2019IA g\u00e9n\u00e9rative \u00e0 la Voix<\/li>\n<li>50% des appels automatis\u00e9s<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 50%; text-align: center;\"><a class=\"btn-new btn-border-degrade\" title=\"En savoir plus sur YeldaAI\" href=\"https:\/\/www.yelda.fr\" target=\"_blank\" rel=\"noopener\"><span class=\"btn-border-degrade-content\"><span class=\"text\">En savoir plus sur YeldaAI<\/span><\/span><\/a><\/td>\n<td style=\"width: 50%; text-align: center;\"><a class=\"btn-new btn-border-degrade\" title=\"En savoir plus sur P\u00e9pites Shaker\" href=\"https:\/\/www.tessi.eu\/fr\/pepites-shaker\/\" rel=\"noopener\"><span class=\"btn-border-degrade-content\"><span class=\"text\">En savoir plus sur P\u00e9pites Shaker<\/span><\/span><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi. La technologie de Yelda permet de supprimer les temps d\u2019attente des clients et d\u2019am\u00e9liorer l\u2019efficacit\u00e9 op\u00e9rationnelle des centres d\u2019appels. Premi\u00e8re a\u0300 inte\u0301grer de l\u2019IA g\u00e9n\u00e9rative dans un callbot [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":48114,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47,106],"tags":[],"class_list":["post-47841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>YeldaAi rejoint P\u00e9pites Shaker - Tessi International<\/title>\n<meta name=\"description\" content=\"YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"YeldaAi rejoint P\u00e9pites Shaker\" \/>\n<meta property=\"og:description\" content=\"YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\" \/>\n<meta property=\"og:site_name\" content=\"Tessi International\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-16T07:00:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-10T17:04:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png\" \/>\n\t<meta property=\"og:image:width\" content=\"532\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"cbonnet\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cbonnet\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\"},\"author\":{\"name\":\"cbonnet\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791\"},\"headline\":\"YeldaAi rejoint P\u00e9pites Shaker\",\"datePublished\":\"2024-09-16T07:00:53+00:00\",\"dateModified\":\"2024-12-10T17:04:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\"},\"wordCount\":336,\"image\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png\",\"articleSection\":[\"News\",\"Innovation\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\",\"url\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\",\"name\":\"YeldaAi rejoint P\u00e9pites Shaker - Tessi International\",\"isPartOf\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png\",\"datePublished\":\"2024-09-16T07:00:53+00:00\",\"dateModified\":\"2024-12-10T17:04:04+00:00\",\"author\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791\"},\"description\":\"YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage\",\"url\":\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png\",\"contentUrl\":\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png\",\"width\":532,\"height\":350,\"caption\":\"yelda vignette\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.tessi.eu\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"YeldaAi rejoint P\u00e9pites Shaker\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/#website\",\"url\":\"https:\/\/www.tessi.eu\/fr\/\",\"name\":\"Tessi International\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.tessi.eu\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791\",\"name\":\"cbonnet\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0d01ab1b427b196966268d5f1407f20f6367aba1866f9ac86912cfd758c2f669?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0d01ab1b427b196966268d5f1407f20f6367aba1866f9ac86912cfd758c2f669?s=96&d=mm&r=g\",\"caption\":\"cbonnet\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"YeldaAi rejoint P\u00e9pites Shaker - Tessi International","description":"YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/","og_locale":"fr_FR","og_type":"article","og_title":"YeldaAi rejoint P\u00e9pites Shaker","og_description":"YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.","og_url":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/","og_site_name":"Tessi International","article_published_time":"2024-09-16T07:00:53+00:00","article_modified_time":"2024-12-10T17:04:04+00:00","og_image":[{"width":532,"height":350,"url":"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png","type":"image\/png"}],"author":"cbonnet","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"cbonnet","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#article","isPartOf":{"@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/"},"author":{"name":"cbonnet","@id":"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791"},"headline":"YeldaAi rejoint P\u00e9pites Shaker","datePublished":"2024-09-16T07:00:53+00:00","dateModified":"2024-12-10T17:04:04+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/"},"wordCount":336,"image":{"@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png","articleSection":["News","Innovation"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/","url":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/","name":"YeldaAi rejoint P\u00e9pites Shaker - Tessi International","isPartOf":{"@id":"https:\/\/www.tessi.eu\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage"},"image":{"@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png","datePublished":"2024-09-16T07:00:53+00:00","dateModified":"2024-12-10T17:04:04+00:00","author":{"@id":"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791"},"description":"YeldaAI, p\u00e9pite de la french tech sp\u00e9cialis\u00e9e dans la cr\u00e9ation d\u2019IA t\u00e9l\u00e9phonique pour les entreprises et collectivit\u00e9s, rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi.","breadcrumb":{"@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#primaryimage","url":"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png","contentUrl":"https:\/\/www.tessi.eu\/wp-content\/uploads\/2024\/09\/yelda-vignette.png","width":532,"height":350,"caption":"yelda vignette"},{"@type":"BreadcrumbList","@id":"https:\/\/www.tessi.eu\/fr\/yeldaai-rejoint-pepites-shaker\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.tessi.eu\/fr\/"},{"@type":"ListItem","position":2,"name":"YeldaAi rejoint P\u00e9pites Shaker"}]},{"@type":"WebSite","@id":"https:\/\/www.tessi.eu\/fr\/#website","url":"https:\/\/www.tessi.eu\/fr\/","name":"Tessi International","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tessi.eu\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791","name":"cbonnet","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/0d01ab1b427b196966268d5f1407f20f6367aba1866f9ac86912cfd758c2f669?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0d01ab1b427b196966268d5f1407f20f6367aba1866f9ac86912cfd758c2f669?s=96&d=mm&r=g","caption":"cbonnet"}}]}},"_links":{"self":[{"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/posts\/47841\/"}],"collection":[{"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/posts\/"}],"about":[{"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/types\/post\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/users\/11\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/comments\/?post=47841"}],"version-history":[{"count":10,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/posts\/47841\/revisions\/"}],"predecessor-version":[{"id":49913,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/posts\/47841\/revisions\/49913\/"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/media\/48114\/"}],"wp:attachment":[{"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/media\/?parent=47841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/categories\/?post=47841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tessi.eu\/fr\/wp-json\/wp\/v2\/tags\/?post=47841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}