{"id":47189,"date":"2024-08-28T09:42:11","date_gmt":"2024-08-28T07:42:11","guid":{"rendered":"https:\/\/www.tessi.eu\/?p=47189\/"},"modified":"2024-08-28T09:42:52","modified_gmt":"2024-08-28T07:42:52","slug":"callity-rejoint-pepites-shaker","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/callity-rejoint-pepites-shaker\/","title":{"rendered":"Callity rejoint P\u00e9pites Shaker"},"content":{"rendered":"<p>L&rsquo;IA r\u00e9volutionne la relation client en automatisant et en personnalisant les interactions, mais aussi en am\u00e9liorant l\u2019analyse des conversations, le pilotage de la qualit\u00e9 et de la conformit\u00e9 des appels, l\u2019analyse de la voix du client.  C\u2019est pourquoi nous sommes ravis d\u2019accueillir la startup Callity, sp\u00e9cialiste du Quality Monitoring et de la voix du client par l\u2019IA au sein de P\u00e9pites Shaker !<\/p>\n<p>Callity est une solution SaaS d&rsquo;analyse conversationnelle qui retranscrit, indexe et analyse automatiquement les appels t\u00e9l\u00e9phoniques et visioconf\u00e9rences pour aider les \u00e9quipes \u00e0 \u00eatre plus performantes.<\/p>\n<p>Gr\u00e2ce \u00e0 ses technologies d&rsquo;IA propri\u00e9taires (reconnaissance de la parole, analyse des intentions et des \u00e9motions\u2026), Callity permet d\u2019am\u00e9liorer en continu la conformit\u00e9 du discours, les taux de conversion et la satisfaction client.<\/p>\n<p>Transformer les donn\u00e9es issues des conversations clients en informations structur\u00e9es et exploitables ouvre des opportunit\u00e9s \u00e0 tous les niveaux de l\u2019organisation. Cela permet d\u2019am\u00e9liorer l\u2019efficacit\u00e9 op\u00e9rationnelle des agents et de leurs managers, et facilite la prise de d\u00e9cisions strat\u00e9giques pour la vente, le marketing, le produit et la fid\u00e9lisation client.<\/p>\n<h4>Cette solution r\u00e9pond \u00e0 plusieurs enjeux strat\u00e9giques<\/h4>\n<ul>\n<li><strong>La conformit\u00e9 :<\/strong><br \/>\n\u00c9l\u00e9ment essentiel, la non-conformit\u00e9 a un co\u00fbt parfois difficile \u00e0 calculer et ses cons\u00e9quences sont diverses : vente devant \u00eatre annul\u00e9e, risque d&rsquo;amende ou de p\u00e9nalit\u00e9s, d\u00e9t\u00e9rioration de l&rsquo;image de marque et de l&rsquo;exp\u00e9rience client&#8230;<br \/>\nCallity permet de d\u00e9tecter automatiquement les non-conformit\u00e9s et d&rsquo;identifier les risques potentiels.<\/li>\n<li><strong>L\u2019optimisation des ventes :<\/strong><br \/>\nPour vendre mieux, il est essentiel d&rsquo;exploiter le contenu des milliers d&rsquo;heures de conversations dont la grande majorit\u00e9 n&rsquo;est jamais r\u00e9\u00e9cout\u00e9e.<br \/>\nEn identifiant les sch\u00e9mas qui maximisent les taux de conversion et qui limitent les risques de r\u00e9siliation, Callity permet d\u2019identifier les strat\u00e9gies de vente les plus efficaces, tout en valorisant le savoir-faire des t\u00e9l\u00e9conseillers.<\/li>\n<li><strong>La satisfaction client :<\/strong><br \/>\nEnqu\u00eate de satisfaction, collecte des avis clients&#8230; Il est souvent difficile d&rsquo;avoir une vision consolid\u00e9e et objective de ce que pensent les prospects et clients.<br \/>\nEn analysant ce qui se dit r\u00e9ellement au cours des \u00e9changes, Callity d\u00e9tecte les motifs d\u2019insatisfaction, les \u00e9l\u00e9ments de frustration significatifs ou les objections r\u00e9currentes. Cette solution permet ainsi d\u2019optimiser les strat\u00e9gies de vente, de fid\u00e9lisation, de support et de r\u00e9tention.<\/li>\n<h4>La souverainet\u00e9 des donn\u00e9es<\/h4>\n<p>Callity est d\u00e9velopp\u00e9e et h\u00e9berg\u00e9e exclusivement en France.<br \/>\n\u00c9l\u00e9ment indispensable pour assurer un service de qualit\u00e9, la souverainet\u00e9 est l&rsquo;assurance que les donn\u00e9es trait\u00e9es ne sont pas transmises \u00e0 des tiers \u00e9trangers (conformit\u00e9 RGPD).<\/p>\n<p>&nbsp;<\/p>\n<div align=\"center\">\n<a class=\"btn-new btn-border-degrade\" title=\"En savoir plus sur Callity\" href=\"https:\/\/callity.fr\" target=\"_blank\" rel=\"noopener\"><span class=\"btn-border-degrade-content\"><span class=\"text\">En savoir plus sur Callity<\/span><\/span><\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;IA r\u00e9volutionne la relation client en automatisant et en personnalisant les interactions, mais aussi en am\u00e9liorant l\u2019analyse des conversations, le pilotage de la qualit\u00e9 et de la conformit\u00e9 des appels, l\u2019analyse de la voix du client. C\u2019est pourquoi nous sommes ravis d\u2019accueillir la startup Callity, sp\u00e9cialiste du Quality Monitoring et de la voix du client [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":47202,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47,106],"tags":[],"class_list":["post-47189","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Callity rejoint P\u00e9pites Shaker - Tessi International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/fr\/callity-rejoint-pepites-shaker\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Callity rejoint P\u00e9pites Shaker\" \/>\n<meta property=\"og:description\" content=\"L&rsquo;IA r\u00e9volutionne la relation client en automatisant et en personnalisant les interactions, mais aussi en am\u00e9liorant l\u2019analyse des conversations, le pilotage de la qualit\u00e9 et de la conformit\u00e9 des appels, l\u2019analyse de la voix du client. 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