{"id":41463,"date":"2023-12-05T10:39:06","date_gmt":"2023-12-05T09:39:06","guid":{"rendered":"https:\/\/www.tessi.eu\/natif-ai-rejoint-pepites-shaker-le-programme-dacceleration-de-linnovation-de-tessi-copy\/"},"modified":"2023-12-05T11:11:51","modified_gmt":"2023-12-05T10:11:51","slug":"cogneed-rejoint-pepites-shaker-le-programme-dacceleration-de-l-innovation-de-tessi","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/cogneed-rejoint-pepites-shaker-le-programme-dacceleration-de-l-innovation-de-tessi\/","title":{"rendered":"CogNeed rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi"},"content":{"rendered":"<p><strong>Port\u00e9e par l\u2019IA, l\u2019innovation technologique apporte \u00e9norm\u00e9ment de valeur aux m\u00e9tiers de la relation client. Chez Tessi, nous avons \u00e0 c\u0153ur d\u2019offrir \u00e0 nos clients le meilleur de la technologie et de l\u2019expertise humaine, et nous partageons avec la startup Cogneed AI\u2122 la conviction que la technologie, en am\u00e9liorant l\u2019exp\u00e9rience et la performance des t\u00e9l\u00e9conseillers peut significativement am\u00e9liorer l\u2019exp\u00e9rience client.<\/strong><\/p>\n<p><strong>Aujourd\u2019hui nous sommes heureux d\u2019accueillir CogNeed AI\u2122 au sein de P\u00e9pites Shaker, l\u2019acc\u00e9l\u00e9rateur de startups du groupe Tessi. <\/strong>Fond\u00e9e en 2019 par Erwan Demont, Tanguy Coatalem et Alice Coatalem, CogNeed est une p\u00e9pite de la FrenchTech, int\u00e9gr\u00e9e au mapping 2021 des p\u00e9pites de l\u2019IA de France Digital, et certifi\u00e9e comme r\u00e9alisateur du programme Pack IA par Hub France IA.<\/p>\n<p>CogNeed AI\u2122 est une solution d\u2019agent augment\u00e9, qui <strong>\u00e9coute les conversations t\u00e9l\u00e9phoniques des <\/strong>\u00e9quipes de relation client et <strong>affiche dynamiquement <\/strong>des informations pertinentes aux conseillers <strong>au fur et \u00e0 mesure de leur appel client<\/strong>, optimisant ainsi leur efficacit\u00e9 et la qualit\u00e9 du service offert.<\/p>\n<p>CogNeed AI\u2122 combine des <strong>mod\u00e8les propri\u00e9taires<\/strong> d\u2019<strong>IA g\u00e9n\u00e9rative<\/strong> <strong>(LLM)<\/strong> et d&rsquo;<strong>Automatic Speech Recognition (ASR)<\/strong> pour :<\/p>\n<h2>Une approche r\u00e9solument tourn\u00e9e vers le client<\/h2>\n<ul>\n<li>Une solution <strong>temps r\u00e9el<\/strong>, utilisable au cours de l\u2019appel t\u00e9l\u00e9phonique, gr\u00e2ce \u00e0 une latence inf\u00e9rieure \u00e0 50 ms<\/li>\n<li>Une solution <strong>personnalisable<\/strong>, qui s\u2019adapte au vocabulaire d\u2019entreprise sp\u00e9cifique et aux processus m\u00e9tier pour assister efficacement les agents<\/li>\n<li>Une solution <strong>nativement conforme \u00e0 la r\u00e9glementation RGPD<\/strong>, qui ne n\u00e9cessite pas d\u2019enregistrer la conversation client<\/li>\n<\/ul>\n<h2>Une innovation technologique align\u00e9e avec les besoins m\u00e9tier<\/h2>\n<ul>\n<li>Une solution SaaS, enti\u00e8rement param\u00e9trable en autonomie sur l&rsquo;espace client et disponible avec ou sans int\u00e9gration.<\/li>\n<li>Un affichage dynamique des fen\u00eatres d\u2019information sur l&rsquo;\u00e9cran des agents, en fonction du contexte de la conversation client<\/li>\n<li>Des capacit\u00e9s multilingues avec plus de 90 langages disponibles \u00e0 la d\u00e9tection en temps r\u00e9el<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2>Les cas d&rsquo;usage CogNeed<\/h2>\n<p>La valeur ajout\u00e9e propos\u00e9e par CogNeed AI\u2122 est d\u00e9cupl\u00e9e lorsqu&rsquo;elle est mise en place dans un projet avec des probl\u00e9matiques de :<\/p>\n<ul>\n<li><strong>Mont\u00e9e en comp\u00e9tences des \u00e9quipes<\/strong>\u00a0: nouveaux projets, recrutements, turnover, saisonnalit\u00e9, flexibilit\u00e9 des agents.<\/li>\n<li><strong>Productivit\u00e9 et efficacit\u00e9\u00a0<\/strong>: temps d&rsquo;appel, taux de r\u00e9solution au 1er appel, taux de conversion des leads en commandes ou en rendez-vous.<\/li>\n<li><strong>Offre\/Service\/Produit\u00a0<\/strong>: nombre de produits, complexit\u00e9, taille de la base de connaissance.<\/li>\n<li><strong>Conformit\u00e9\u00a0<\/strong>: am\u00e9lioration de la conformit\u00e9 des appels et de la qualit\u00e9 des conversations.<\/li>\n<\/ul>\n<hr \/>\n<h2>Chiffres cl\u00e9s<\/h2>\n<ul>\n<li><strong>65%<\/strong> de r\u00e9duction du temps d&rsquo;onboarding et de formation initiale<\/li>\n<li><strong>Plus de 50%<\/strong> de r\u00e9duction du temps d&rsquo;\u00e9coute des superviseurs<\/li>\n<li><strong>10% \u00e0 20%<\/strong> d\u2019am\u00e9lioration de la conformit\u00e9 des appels<\/li>\n<li><strong>15%<\/strong> de r\u00e9duction du temps de traitement des tickets pour le service client<\/li>\n<li><strong>20%<\/strong> d\u2019am\u00e9lioration de la conversion des leads pour la vente s\u00e9dentaire<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 50%; text-align: center;\"><a class=\"btn-new btn-border-degrade\" title=\"En savoir plus sur Sweepin\" href=\"https:\/\/www.cogneed.ai\" target=\"_blank\" rel=\"noopener\"><span class=\"btn-border-degrade-content\"><span class=\"text\">En savoir plus sur CogNeed<\/span><\/span><\/a><\/td>\n<td style=\"width: 50%; text-align: center;\"><a class=\"btn-new btn-border-degrade\" title=\"En savoir plus sur Sweepin\" href=\"https:\/\/www.tessi.eu\/fr\/pepites-shaker\/\" rel=\"noopener\"><span class=\"btn-border-degrade-content\"><span class=\"text\">En savoir plus sur P\u00e9pites Shaker<\/span><\/span><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Port\u00e9e par l\u2019IA, l\u2019innovation technologique apporte \u00e9norm\u00e9ment de valeur aux m\u00e9tiers de la relation client. Chez Tessi, nous avons \u00e0 c\u0153ur d\u2019offrir \u00e0 nos clients le meilleur de la technologie et de l\u2019expertise humaine, et nous partageons avec la startup Cogneed AI\u2122 la conviction que la technologie, en am\u00e9liorant l\u2019exp\u00e9rience et la performance des t\u00e9l\u00e9conseillers [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":41682,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47,106],"tags":[],"class_list":["post-41463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-innovation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CogNeed rejoint P\u00e9pites Shaker, le programme d\u2019acc\u00e9l\u00e9ration de l\u2019innovation de Tessi - 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