{"id":32536,"date":"2019-09-06T13:58:04","date_gmt":"2019-09-06T11:58:04","guid":{"rendered":"https:\/\/www.tessi.eu\/tessi-aux-quadient-inspire-days-2019-delight-customer-be-digital-2\/"},"modified":"2019-09-19T10:01:27","modified_gmt":"2019-09-19T08:01:27","slug":"tessi-aux-quadient-inspire-days-2019-delight-customer-be-digital","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/tessi-aux-quadient-inspire-days-2019-delight-customer-be-digital\/","title":{"rendered":"Tessi aux Quadient Inspire Days 2019 \u00ab\u00a0Delight Customer. Be Digital.\u00a0\u00bb"},"content":{"rendered":"<p>Les objectifs : rester au fait des mises \u00e0 jour et \u00e9volutions \u00e0 venir des solutions Quadient, anticiper les tendances et d\u00e9celer les bonnes pratiques pour toujours mieux vous accompagner sur vos projets cl\u00e9s, notamment : l&rsquo;am\u00e9lioration de l\u2019engagement client et collaborateur, la mise en place d\u2019une strat\u00e9gie omnicanale efficace et, plus largement, la r\u00e9ussite de votre transformation digitale.<\/p>\n<h2><strong>De la gestion de la communication client (CCM) \u00e0 la gestion de l\u2019exp\u00e9rience client (CXM) : quels enjeux ?<\/strong><\/h2>\n<p>Aujourd\u2019hui, les clients sont bien inform\u00e9s, parfois m\u00eame sur-inform\u00e9s. Par cons\u00e9quent, ils ont progressivement pris le contr\u00f4le sur l\u2019exp\u00e9rience que les organisations leur proposent. Leurs exigences ont fortement \u00e9volu\u00e9es : ils attendent des entreprises qu\u2019elles soient conscientes de leurs besoins individuels et capables de personnaliser leur exp\u00e9rience.<br \/>\nPour y parvenir, il ne suffit pas de prendre des r\u00e9solutions imm\u00e9diates une fois les \u00e9volutions d\u00e9j\u00e0 bien \u00e9tablies. Les organisations doivent \u00eatre de plus en plus proactives et anticiper les besoins. Il est \u00e9galement question d&rsquo;offrir des services \u00e0 la demande et \u00e0 la main du client, on parle de Selfcare. Nous sommes \u00e0 pr\u00e9sent bien loin de la simple page FAQ.<\/p>\n<p>Pour r\u00e9pondre \u00e0 ces exigences, les professionnels de l\u2019exp\u00e9rience client doivent r\u00e9fl\u00e9chir \u00e0 ce changement de paradigme et ces nouvelles tendances qui affectent les organisations telles que :<\/p>\n<ul>\n<li>L\u2019exp\u00e9rience client fa\u00e7onn\u00e9e par l\u2019omnicanalit\u00e9, le mobile, et la g\u00e9n\u00e9ration des mill\u00e9nials<\/li>\n<li>La veille et l\u2019analyse du comportement consommateur<\/li>\n<li>Les objets connect\u00e9s ou IoT accordant une place importante au \u00ab\u00a0self-service\u00a0\u00bb<\/li>\n<li>La r\u00e9alit\u00e9 augment\u00e9e, une autre forme de disruption<\/li>\n<\/ul>\n<p>Comment prendre le train en route ? Quelles solutions sont au service de la gestion de l\u2019exp\u00e9rience client ? Comment anticiper les \u00e9volutions \u00e0 venir pour toujours garder une longueur d\u2019avance ? Les experts Quadient et leurs partenaires sur place y r\u00e9pondront du 09 au 11 septembre 2019.<\/p>\n<h2><strong>Les Inspire Days 2019, l\u2019\u00e9v\u00e9nement Quadient \u00ab\u00a0Delight Customer. Be Digital.\u00a0\u00bb<br \/>\n<\/strong><\/h2>\n<p>Cette \u00e9dition \u00ab 2019 Global Inspire Days User Conference \u00bb se tiendra \u00e0 San Antonio aux Etats-Unis. Elle r\u00e9unira des experts solutions, chefs d\u2019entreprise et responsable informatique de secteurs d\u2019activit\u00e9 divers. Ils partageront leurs r\u00e9flexions, strat\u00e9gies et savoir-faire technique aux travers de pr\u00e9sentations en pl\u00e9ni\u00e8re, tables rondes, workshops et d\u00e9monstrations.<\/p>\n<p>Quadient, leader reconnu en CCM et CXM, aident les entreprises \u00e0 d\u00e9livrer des interactions pertinentes avec leurs clients actuels et futurs. Des milliers d&rsquo;organisations \u00e0 travers le monde au sein de domaines vari\u00e9s tels que la finance, l\u2019assurance, la sant\u00e9, l&rsquo;industrie&#8230; ont \u00e9t\u00e9 s\u00e9duits par les solutions Quadient et leur ont confi\u00e9, ainsi qu&rsquo;\u00e0 leurs partenaires int\u00e9grateurs, leur projet strat\u00e9gique.<\/p>\n<p><em>Pour en savoir plus sur l\u2019\u00e9dition 2019 des Inspire Days organis\u00e9s par Quadient, rendez-vous <a href=\"https:\/\/events.quadient.com\/e\/inspire-days-2019?wchannelid=0t99zopl5i&amp;wvideoid=q9noajkvyq\">ici<\/a>. Vous pourrez d\u00e9couvrir en d\u00e9tail le programme des trois jours.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les objectifs : rester au fait des mises \u00e0 jour et \u00e9volutions \u00e0 venir des solutions Quadient, anticiper les tendances et d\u00e9celer les bonnes pratiques pour toujours mieux vous accompagner sur vos projets cl\u00e9s, notamment : l&rsquo;am\u00e9lioration de l\u2019engagement client et collaborateur, la mise en place d\u2019une strat\u00e9gie omnicanale efficace et, plus largement, la r\u00e9ussite [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":10199,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-32536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tessi aux Inspire Days 2019 : &quot;Delight Customer. 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