{"id":32194,"date":"2020-06-09T19:28:48","date_gmt":"2020-06-09T17:28:48","guid":{"rendered":"https:\/\/www.tessi.eu\/retour-dexperience-tessi-crc-rogerevoice\/"},"modified":"2020-06-09T19:28:48","modified_gmt":"2020-06-09T17:28:48","slug":"retour-dexperience-tessi-crc-rogerevoice","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/retour-dexperience-tessi-crc-rogerevoice\/","title":{"rendered":"[Retour d\u2019exp\u00e9rience] Collaboration Tessi CRC x Rogervoice"},"content":{"rendered":"

\"RogervoiceActivit\u00e9<\/p>\n\n\n\n
\n

Interview de Raphael L\u2019Yvonnet, Directeur Activit\u00e9 Contact Center Tessi\u00a0CRC<\/h2>\n

 <\/p>\n

\u00ab\u00a0L\u2019impact social de la solution nous a donn\u00e9 envie de nous impliquer dans cette collaboration.\u00a0\u00bb\u00a0<\/em><\/span><\/h4>\n<\/td>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Question 1 \u2013 Qu\u2019est-ce qui vous a pouss\u00e9 \u00e0 cr\u00e9er un partenariat avec une solution comme celle de Rogervoice ? <\/strong><\/h3>\n

Rogervoice<\/a> est l\u2019une des premi\u00e8res startups pr\u00e9sent\u00e9es par P\u00e9pites Shaker aux collaborateurs Tessi. Nous avons rapidement \u00e9t\u00e9 s\u00e9duit par le concept : leur application permet aux personnes sourdes et malentendantes d\u2019acc\u00e9der par t\u00e9l\u00e9phone aux services clients des entreprises et administrations. Une probl\u00e9matique qui \u00e9tait auparavant laiss\u00e9 de c\u00f4t\u00e9 ! Apr\u00e8s cette 1\u00e8re rencontre, notre partenariat s\u2019est ensuite construit tr\u00e8s rapidement.
\nC\u2019est Olivier Jeannel, fondateur de Rogervoice, qui nous a fait prendre conscience des difficult\u00e9s rencontr\u00e9es par cette communaut\u00e9. Il nous a expliqu\u00e9 comment gr\u00e2ce \u00e0 leur formidable \u00e9quipe d\u2019interpr\u00e8tes en langue des signes (et en langage parl\u00e9 compl\u00e9t\u00e9 (LPC)) et \u00e0 leur technologie, ils ont pu d\u00e9velopper une solution intuitive pour y rem\u00e9dier.
\nLa solution Rogervoice pr\u00e9sente, sans parler de ses performances technologiques, un caract\u00e8re social qui nous a donn\u00e9 envie de nous impliquer dans ce partenariat. C\u2019est motivant de soutenir un projet dont la proposition de valeur est si forte.<\/p>\n

Question 2 \u2013 Comment se sont pass\u00e9es la mise en place et l\u2019int\u00e9gration de la solution ? <\/strong><\/h3>\n

\u00c7a se r\u00e9sume en quelques expressions emprunt\u00e9es de l\u2019anglais : Plug and Play, API, widgets !
\nEn bref, la mise en place d\u2019une solution comme celle de Rogervoice est extr\u00eamement courte. Il n\u2019y a pas de d\u00e9veloppement \u00e0 faire, il s\u2019agit uniquement de se plugger aux installations du client.
\nConcr\u00e8tement, nous avons simplement d\u00fb nous coordonner avec les \u00e9quipes digitales des clients pour obtenir le droit d\u2019acc\u00e8s aux sites web et permettre l\u2019adaptation \u00e0 la charte graphique.
\nEnsuite, en ce qui concerne la formation de nos \u00e9quipes de conseillers sur nos centres de relation client, l\u00e0 encore cela a \u00e9t\u00e9 efficace. Prenons le cas de notre client ADP : la prise en main de l\u2019outil par une vingtaine de nos conseillers s\u2019est effectu\u00e9e en une matin\u00e9e de formation.
\nSelon moi, l\u2019exp\u00e9rience utilisateur y est pour beaucoup ! Les conseillers Tessi r\u00e9pondent \u00e0 l\u2019appel soit au travers de l\u2019application, soit via l\u2019interface web. Ensuite, ils r\u00e9pondent aux questions avec l\u2019aide d\u2019un traducteur en langue des signes et LPC, ou gr\u00e2ce \u00e0 l\u2019algorithme de Text-to-Speech et de Speech-to-Text pour vocaliser et retranscrire les \u00e9changes.<\/p>\n

Question 3 \u2013 Qu\u2019avez-vous retenu et appris de votre collaboration avec Rogervoice ? <\/strong><\/h3>\n

Ce service modifie les modalit\u00e9s de prise de contact avec les services clients des entreprises pour les personnes sourdes et malentendantes. On constate qu\u2019un \u00e9l\u00e9ment cl\u00e9 du succ\u00e8s de sa mise en place est la communication autour du service. Plus le service sera bien mis en avant par le client, plus il incitera son utilisation.
\nDans ce sens, la loi pour une R\u00e9publique num\u00e9rique sur l\u2019accessibilit\u00e9 des services client a fortement encourag\u00e9 l\u2019int\u00e9r\u00eat et la communication de la solution Rogervoice.
\nCette loi cr\u00e9e de nouvelles opportunit\u00e9s de d\u00e9veloppement pour notre partenariat avec cette soci\u00e9t\u00e9. Nous sommes tr\u00e8s satisfaits de la qualit\u00e9 de leur service et souhaitons donc continuer de proposer la solution Rogervoice \u00e0 nos clients, afin de rendre les services clients accessibles \u00e0 tous.<\/p>\n","protected":false},"excerpt":{"rendered":"

Interview de Raphael L\u2019Yvonnet, Directeur Activit\u00e9 Contact Center Tessi\u00a0CRC   \u00ab\u00a0L\u2019impact social de la solution nous a donn\u00e9 envie de nous impliquer dans cette collaboration.\u00a0\u00bb\u00a0   Question 1 \u2013 Qu\u2019est-ce qui vous a pouss\u00e9 \u00e0 cr\u00e9er un partenariat avec une solution comme celle de Rogervoice ? Rogervoice est l\u2019une des premi\u00e8res startups pr\u00e9sent\u00e9es par P\u00e9pites […]<\/p>\n","protected":false},"author":11,"featured_media":12537,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47,106],"tags":[],"class_list":["post-32194","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-innovation"],"acf":[],"yoast_head":"\n[Retour d\u2019exp\u00e9rience] Collaboration Tessi CRC x Rogervoice - Tessi International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/fr\/retour-dexperience-tessi-crc-rogerevoice\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Retour d\u2019exp\u00e9rience] Collaboration Tessi CRC x Rogervoice\" \/>\n<meta property=\"og:description\" content=\"Interview de Raphael L\u2019Yvonnet, Directeur Activit\u00e9 Contact Center Tessi\u00a0CRC   \u00ab\u00a0L\u2019impact social de la solution nous a donn\u00e9 envie de nous impliquer dans cette collaboration.\u00a0\u00bb\u00a0   Question 1 \u2013 Qu\u2019est-ce qui vous a pouss\u00e9 \u00e0 cr\u00e9er un partenariat avec une solution comme celle de Rogervoice ? 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