{"id":32090,"date":"2020-09-10T10:43:35","date_gmt":"2020-09-10T08:43:35","guid":{"rendered":"https:\/\/www.tessi.eu\/3-questions-a-vincent-galeraud-de-chez-meetic\/"},"modified":"2020-11-02T17:00:49","modified_gmt":"2020-11-02T15:00:49","slug":"3-questions-a-vincent-galeraud-de-chez-meetic","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/3-questions-a-vincent-galeraud-de-chez-meetic\/","title":{"rendered":"3 questions \u00e0 Vincent Galeraud, de chez Meetic"},"content":{"rendered":"

1. Depuis quand Meetic et Tessi collaborent ensemble ?<\/h2>\n

Le partenariat\u00a0Meetic\u00a0\/ ADM Value by Tessi a pris naissance en 2012. Et s\u2019est enrichi au fil des ann\u00e9es. D\u2019abord sur la prise d\u2019appels du Service Client France, puis sur le traitement des e-mails. Depuis 2017, ADM Value est devenu notre prestataire unique en Service Client pour l\u2019ensemble de nos march\u00e9s europ\u00e9ens\u00a0: 11 langues du su\u00e9dois \u00e0 l\u2019anglais en passant par l\u2019allemand et l\u2019italien. Nous avons \u00e9t\u00e9 le premier client du site de Barcelone. Ce qui fut une belle aventure. Et un projet strat\u00e9gique pour les deux entreprises, d\u00e9ploy\u00e9 avec brio\u00a0!<\/em><\/p>\n

Nous avons finalement transf\u00e9r\u00e9 notre derni\u00e8re activit\u00e9 au groupe Tessi cette ann\u00e9e m\u00eame\u00a0: la mod\u00e9ration de contenus images et textes. Ce sont ces contenus mod\u00e9r\u00e9s qui composent le profil d\u2019un c\u00e9libataire\u00a0Meetic. Autant dire que les enjeux sont importants pour nous. Un client\u00a0Meetic\u00a0a 8 fois plus de chances d\u2019\u00eatre contact\u00e9 d\u00e8s lors que son profil est compl\u00e9t\u00e9. Nos exigences sont donc fortes et constantes. Et je remercie Tessi de parvenir \u00e0 mod\u00e9rer la premi\u00e8re photo envoy\u00e9e par un membre\u00a0Meetic\u00a0en moins de 5 minutes en moyenne. Et ce, 24\/7.<\/em><\/p>\n

2. Dans quelles mesures Tessi, en tant que prestataires de service, vous aide dans votre c\u0153ur de m\u00e9tier ?<\/h2>\n

ADM Value by Tessi g\u00e8re nos op\u00e9rations de service client et de mod\u00e9ration. Ce sont 2 c\u0153urs diff\u00e9rents. Des comp\u00e9tences diff\u00e9rentes \u00e0 trouver et fid\u00e9liser sur le march\u00e9 RH de la Relation Client.<\/em><\/p>\n

Ces excellents r\u00e9sultats op\u00e9rationnels dans la dur\u00e9e contribuent fortement \u00e0 la bonne image de marque de\u00a0Meetic. Autrement dit, le groupe Tessi nous permet de r\u00e9aliser notre promesse d\u2019acteur le plus s\u00e9rieux du march\u00e9 de la rencontre en ligne.\u00a0<\/em><\/p>\n

Je peux sinon prendre un autre exemple parlant et mesurable\u00a0: ADM Value by Tessi a permis \u00e0\u00a0Meetic\u00a0de remporter 12 des 15 prix Relation Client sur le march\u00e9 fran\u00e7ais depuis 2012\u00a0(Elu Service Client \u00a0de l\u2019Ann\u00e9e et Meilleure Relation Client online Qualiweb). Pla\u00e7ant ainsi\u00a0Meetic\u00a0parmi les 5 marques les plus puissantes en mati\u00e8re de Relation Client sur les 10 derni\u00e8res ann\u00e9es, tous secteurs d\u2019activit\u00e9 confondus.<\/em><\/p>\n

3. En quoi Tessi est-il devenu un alli\u00e9 de confiance \/ un partenaire indispensable pour Meetic ?<\/h2>\n

Le contexte sanitaire actuel est un exemple parmi tant d\u2019autres de l\u2019engagement sans faille des \u00e9quipes ADM Value. La quasi-totalit\u00e9 des mod\u00e9rateurs sont bas\u00e9s \u00e0 Madagascar. Pays dont le taux d\u2019\u00e9quipement domestique en PC n\u2019exc\u00e8de pas 8%. Le top management du centre de Madagascar a anticip\u00e9\u00a0en commandant des PC portables ou en installant les postes fixes au domicile des agents. Nos KPIs n\u2019ont pas boug\u00e9 \u00e0 la baisse depuis le mois de mars et le d\u00e9but du t\u00e9l\u00e9travail. \u00c9patant\u00a0!<\/em><\/p>\n

 <\/p>\n

T\u00e9moignage de Vincent Galeraud, Directeur de la relation client chez Meetic <\/em><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

1. Depuis quand Meetic et Tessi collaborent ensemble ? Le partenariat\u00a0Meetic\u00a0\/ ADM Value by Tessi a pris naissance en 2012. Et s\u2019est enrichi au fil des ann\u00e9es. D\u2019abord sur la prise d\u2019appels du Service Client France, puis sur le traitement des e-mails. Depuis 2017, ADM Value est devenu notre prestataire unique en Service Client pour […]<\/p>\n","protected":false},"author":11,"featured_media":13250,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-32090","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\n3 questions \u00e0 Vincent Galeraud, de chez Meetic - Tessi International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/fr\/3-questions-a-vincent-galeraud-de-chez-meetic\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 questions \u00e0 Vincent Galeraud, de chez Meetic\" \/>\n<meta property=\"og:description\" content=\"1. Depuis quand Meetic et Tessi collaborent ensemble ? Le partenariat\u00a0Meetic\u00a0\/ ADM Value by Tessi a pris naissance en 2012. Et s\u2019est enrichi au fil des ann\u00e9es. D\u2019abord sur la prise d\u2019appels du Service Client France, puis sur le traitement des e-mails. 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