{"id":32028,"date":"2020-11-17T10:13:46","date_gmt":"2020-11-17T08:13:46","guid":{"rendered":"https:\/\/www.tessi.eu\/3-questions-a-philippe-berthoux-directeur-national-des-operations-pole-production-2\/"},"modified":"2020-11-17T15:33:55","modified_gmt":"2020-11-17T13:33:55","slug":"3-questions-a-philippe-berthoux-directeur-national-des-operations-pole-production","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/3-questions-a-philippe-berthoux-directeur-national-des-operations-pole-production\/","title":{"rendered":"3 questions \u00e0&#8230; Philippe Berthoux, Directeur national des op\u00e9rations P\u00f4le production"},"content":{"rendered":"<h3>Comment organisez-vous votre service pour faire face \u00e0 ce 2<sup>e<\/sup> confinement\u00a0?<\/h3>\n<p>\u00c0 ce jour, j\u2019aurais tendance \u00e0 dire qu\u2019il n\u2019y a pas d\u2019organisation particuli\u00e8re pour cette deuxi\u00e8me vague car nos flux n\u2019observent pas de baisses significatives, en dehors de nos missions relatives aux moyens des paiement. Nos \u00e9quipes sont fid\u00e8les au poste. Toutes les \u00e9quipes \u00e9ligibles au t\u00e9l\u00e9travail ont quitt\u00e9 nos centres de traitement avec le mat\u00e9riel informatique mis \u00e0 leur disposition. Nous avons r\u00e9ussi \u00e0 mettre plus de 30% de nos collaborateurs en t\u00e9l\u00e9travail en l\u2019espace de 48H, de mani\u00e8re transparente pour nos clients.<\/p>\n<p>En r\u00e9sum\u00e9, rien ne change en dehors du pilotage du t\u00e9l\u00e9travail par le biais d\u2019outils collaboratifs \u00e0 distance. Nous restons cependant en veille active et permanente afin de pouvoir adapter notre organisation (horaires, polyvalence\u2026) au plus pr\u00e8s de l\u2019\u00e9volution de la crise sanitaire.<\/p>\n<h3>Dans quelles mesures le 1<sup>er<\/sup> confinement vous a permis de mieux appr\u00e9hender ce 2<sup>e<\/sup> confinement\u00a0?\u00a0(Exp\u00e9rience, r\u00e9activit\u00e9, process\/organisation\u2026)<\/h3>\n<p>\u00c0 la fin de la premi\u00e8re vague, nous avions men\u00e9 une enqu\u00eate de satisfaction aupr\u00e8s de nos clients et de nos salari\u00e9s qui \u00e9taient en t\u00e9l\u00e9travail, afin de faire un arr\u00eat sur image des points positifs et des points \u00e0 am\u00e9liorer. Les clients ont \u00e9t\u00e9 assez \u00e9logieux sur notre r\u00e9activit\u00e9 et notre qualit\u00e9 de service dans cette premi\u00e8re p\u00e9riode in\u00e9dite\u00a0!<\/p>\n<p>Nous nous sommes appuy\u00e9s sur toutes ces remarques afin de renforcer nos points forts et mettre les quelques tours de vis n\u00e9cessaires aux axes d\u2019am\u00e9liorations.<\/p>\n<p>Vis-\u00e0-vis de nos salari\u00e9s, la grande nouveaut\u00e9 a \u00e9t\u00e9 le pilotage d\u2019une <u>production industrielle en t\u00e9l\u00e9travail<\/u>. Nous avons \u00e9norm\u00e9ment travaill\u00e9 sur le suivi des indicateurs quantitatifs et qualitatifs \u00e0 distance, ainsi que sur la partie animation des \u00e9quipes au quotidien en t\u00e9l\u00e9travail. Un programme de formation entre les deux vagues a \u00e9t\u00e9 engag\u00e9 aupr\u00e8s de 330 managers sur le pilotage manag\u00e9rial de nos \u00e9quipes \u00e0 distance.<\/p>\n<h3>Quel serait votre message pour vos clients\u00a0?<\/h3>\n<p>Les \u00e9quipes de Tessi restent agiles et mobilis\u00e9es afin d\u2019accompagner nos clients dans une prestation de service irr\u00e9prochable.<\/p>\n<p>La confiance ne se d\u00e9cr\u00e8te pas, elle se m\u00e9rite.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comment organisez-vous votre service pour faire face \u00e0 ce 2e confinement\u00a0? \u00c0 ce jour, j\u2019aurais tendance \u00e0 dire qu\u2019il n\u2019y a pas d\u2019organisation particuli\u00e8re pour cette deuxi\u00e8me vague car nos flux n\u2019observent pas de baisses significatives, en dehors de nos missions relatives aux moyens des paiement. Nos \u00e9quipes sont fid\u00e8les au poste. Toutes les \u00e9quipes [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":14198,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-32028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 questions \u00e0... Philippe Berthoux, Directeur national des op\u00e9rations P\u00f4le production - Tessi International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/fr\/3-questions-a-philippe-berthoux-directeur-national-des-operations-pole-production\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 questions \u00e0... 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