{"id":31447,"date":"2022-05-13T12:24:00","date_gmt":"2022-05-13T10:24:00","guid":{"rendered":"https:\/\/www.tessi.eu\/etude-demarche-administrative-en-ligne-en-2021\/"},"modified":"2022-05-13T14:31:23","modified_gmt":"2022-05-13T12:31:23","slug":"etude-demarche-administrative-en-ligne-en-2021","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/fr\/etude-demarche-administrative-en-ligne-en-2021\/","title":{"rendered":"Un tiers des adultes ont renonc\u00e9 \u00e0 effectuer une d\u00e9marche administrative en ligne en 2021"},"content":{"rendered":"<p>D\u2019apr\u00e8s une \u00e9tude de <a href=\"https:\/\/www.insee.fr\/fr\/statistiques\/6438420\" target=\"_blank\" rel=\"noopener\">l\u2019INSEE<\/a>, 67 % des personnes majeures r\u00e9sidant en France m\u00e9tropolitaine ont d\u00e9clar\u00e9 avoir effectu\u00e9 au moins 1 d\u00e9marche administrative en ligne au cours des douze derniers mois (\u00e9tude sur 2021).<\/p>\n<p>M\u00eame si cette proportion a doubl\u00e9 en dix ans,\u00a0 il en ressort qu&rsquo;1\/3 des fran\u00e7ais a renonc\u00e9 \u00e0 effectuer ses d\u00e9marches administratives en ligne !<\/p>\n<p>Deux des trois premi\u00e8res raisons \u00e9voqu\u00e9es peuvent se r\u00e9sumer ainsi\u00a0: le manque de prise en compte de l\u2019exp\u00e9rience utilisateur dans la conception des plateformes administratives.<\/p>\n<p>Pour r\u00e9pondre \u00e0 ces attentes, les solutions Tessi sont pens\u00e9es et con\u00e7ues autour du concept \u00ab\u00a0<em>Human Interactive<\/em>\u00a0\u00bb, c\u2019est-\u00e0-dire une interaction en ligne ergonomique, simple, accessible et inclusive repla\u00e7ant l\u2019humain au c\u0153ur du parcours utilisateur.<\/p>\n<p>Gr\u00e2ce \u00e0 la <a href=\"https:\/\/www.tessi.eu\/fr\/digitalfactory\/\">Digital Factory<\/a> de Tessi, proposez rapidement une interaction en ligne, ergonomique, simple, accessible et inclusive.<\/p>\n<p>D\u00e9di\u00e9e \u00e0 l\u2019am\u00e9lioration du parcours client par la data, l\u2019automatisation et l\u2019innovation, Tessi Innovation &amp; Trust vise \u00e0 d\u00e9velopper des produits innovants 100 % digitaux, qui vous permettent d\u2019offrir des exp\u00e9riences <em>Human Interactive<\/em>, tout au long du parcours client.<\/p>\n<p>R\u00e9inventez et am\u00e9liorez vos offres en remettant le client final au centre de vos solutions !<\/p>\n<ul>\n<li>D\u00e9couvrir l\u2019\u00e9tude de l&rsquo;<span style=\"color: #d85d7d;\"><u><a style=\"color: #d85d7d;\" href=\"https:\/\/www.insee.fr\/fr\/statistiques\/6438420\" target=\"_blank\" rel=\"noopener\">INSEE<\/a><\/u><\/span><\/li>\n<\/ul>\n<ul>\n<li>Apprendre davantage sur le concept <em><u><span style=\"color: #d85d7d;\"><a style=\"color: #d85d7d;\" href=\"https:\/\/www.tessi.eu\/fr\/human-interactive\">Human Interactive<\/a><\/span><\/u><\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>D\u2019apr\u00e8s une \u00e9tude de l\u2019INSEE, 67 % des personnes majeures r\u00e9sidant en France m\u00e9tropolitaine ont d\u00e9clar\u00e9 avoir effectu\u00e9 au moins 1 d\u00e9marche administrative en ligne au cours des douze derniers mois (\u00e9tude sur 2021). M\u00eame si cette proportion a doubl\u00e9 en dix ans,\u00a0 il en ressort qu&rsquo;1\/3 des fran\u00e7ais a renonc\u00e9 \u00e0 effectuer ses d\u00e9marches [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":31448,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-31447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Un tiers des adultes ont renonc\u00e9 \u00e0 effectuer une d\u00e9marche administrative en ligne en 2021 - Tessi International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/fr\/etude-demarche-administrative-en-ligne-en-2021\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un tiers des adultes ont renonc\u00e9 \u00e0 effectuer une d\u00e9marche administrative en ligne en 2021\" \/>\n<meta property=\"og:description\" content=\"D\u2019apr\u00e8s une \u00e9tude de l\u2019INSEE, 67 % des personnes majeures r\u00e9sidant en France m\u00e9tropolitaine ont d\u00e9clar\u00e9 avoir effectu\u00e9 au moins 1 d\u00e9marche administrative en ligne au cours des douze derniers mois (\u00e9tude sur 2021). 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