{"version":"1.0","provider_name":"Tessi International","provider_url":"https:\/\/www.tessi.eu\/fr\/","title":"Relation client : la technologie n\u2019\u00e9limine pas l\u2019humain - Forbes","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"lrMm0Sjy3g\"><a href=\"https:\/\/www.tessi.eu\/fr\/relation-client-la-technologie-nelimine-pas-lhumain-forbes\/\">Relation client : la technologie n\u2019\u00e9limine pas l\u2019humain &#8211; Forbes<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.tessi.eu\/fr\/relation-client-la-technologie-nelimine-pas-lhumain-forbes\/embed\/#?secret=lrMm0Sjy3g\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Relation client : la technologie n\u2019\u00e9limine pas l\u2019humain &#8211; Forbes\u00a0\u00bb &#8212; Tessi International\" data-secret=\"lrMm0Sjy3g\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.tessi.eu\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/tessi.on-web.fr\/wp-content\/uploads\/2021\/09\/vignette-e-ertel-forbes.jpg","thumbnail_width":506,"thumbnail_height":398,"description":"Contrairement \u00e0 ce qu\u2019il semble, la digitalisation de la relation client ne remplace pas l\u2019humain, mais l\u2019augmente, explique Emmanuelle Ertel, directeur communication corporate et innovation digitale du groupe Tessi, acteur majeur sur le march\u00e9 du BPO et de la transformation digitale."}