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Created in 1944, the MMJ—Mutuelle du Ministère de la Justice—has been THE health cover provider for staff at the French Ministry of Justice for 75 years.
It is open to all the staff involved in security and territorial public staff and has a wide range of health and providential cover, including services. It has 75,000 policy holders and 125,000 beneficiaries.
Tessi provides us flexibility that allows us to easily manage peaks in activity. However, it is not an overflow platform and the contacts carried out by Tessi are at the same quality level as those managed by MMJ itself.
Following technical and organisational changes, MMJ wished to outsource its telephone reception to improve the quality of service for policy holders and to the management of peaks in activity. In the coming years, MMJ wishes to forge a lasting relationship with a service provider to complete its team of call centre operatives and to expand the service beyond Customer Care.
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