General insurance and claims
General insurance: improve efficiency and customer satisfaction in managing your claims
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Presentation of the client
Arkea Banking Services is a fully-fledged bank that offers white-label banking services.
For us, Tessi’s strength was the great responsiveness, which perfectly meets our needs.
The client's issue
Arkea Banking Services offers a large range of financial products and services.
Its customers include many banks and payment institutions.
Arkea Banking Services wanted to optimise the lead-times for customers to subscribe to its services, in spite of the volumes of the files to be processed.
The solution offered by Tessi
Tessi now assists Arkea Banking Services by means of a middle office platform, which is suitable for its requirements and those if its B2B clients. The service provided by Tessi is centred on the outsourced administrative management of client files. The flexibility of the solution makes it possible to meet all the requirements in terms of quality, and the variability of the activity and productivity required by Arkéa Banking Services.
Advantages
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- Increased productivity for the average processing lead-times
- Managing fluctuations in volumes (from 250 files per day to 900 files per day during peaks)
- Consolidating production
- Traceability of the files sent
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