Ensure customer satisfaction.
During each interaction with your customers, Tessi manages to build a close relationship of trust.
Our teams of experts help your customers over the phone (calls managed in call centres) or digitally, personalise your customer relationships, and provide you with a quick and relevant response.
The quality delivered is automatically measured following each point of contact, ensuring customer satisfaction.
- We monitor changes to the FCR (first call resolution) and analyse the customer satisfaction measures taken after each interaction
- We offer a welcome pack that can support new customers and help them feel comfortable with the brand quickly
- Tessi Academy, our accredited training centre, provides specific training to meet your challenges and objectives
- You personalize your customer relationships and build loyalty
- Customer loyalty acts as a virtuous cycle for your company’s profitability
- You quickly see a decline in claims, reduced churn and increased customer satisfaction