Bring the customer back into a sustainable business relationship.
Tessi has developed a collection service that deals with amicable and preventive collections. Our expert teams take action on the first missed payment.
They optimize the contact strategy (frequency, media) based on the customer’s history, profile, and debt recovery stage. They engage in a sensitive, constructive and effective conversation with the customer to find a quick and lasting solution together.
The goal is to steer this key moment and bring the customer back into a sustainable business relationship.
- A multichannel approach that optimises each stage of collections for BtoB or BtoC (channels used: outgoing calls, incoming calls, callbacks, SMS, emails, etc.)
- A team of experts that prioritises amicable settlement and encourages payment or promises of payment
- Technological solutions that improve your efficiency and increase your performance (predictive, progressive, IVR, bots, etc.)
- 80% des projets traités sur notre plateforme aboutissent à un règlement à l’amiable
- Plus de 85 % des promesses de règlements sont honorées
- Vous bénéficiez de la traçabilité et transparence de l’ensemble des démarches menées en temps réel