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Business Back Office

General insurance and claims

General insurance: improve efficiency and customer satisfaction in managing your claims

Market challenges

The insurance industry is confronted with increased competition and a more volatile clientele. How can you better serve your customers while optimising your costs? Our general insurance claims management solution helps you reduce your policyholder administration time. The result: greater customer satisfaction and claims management costs reduced by 30%. As insurance experts, we and our claims management teams have developed high-quality services to industrialise how variable volumes of insurance claims are managed, ensuring that your customers’ requests are processed optimally.

Our solution: general insurance claims


Reduce insurance claim management

Our omni-channel back office processing service industrialises your clients’ general insurance claims under current contracts.

By combining technological know-how with expert teams, Tessi manages each insurance claim through a fast, seamless relationship with your advisors. We quickly process both online and postal claims sent to you. All of your paper files are scanned within the day.

Then, you can easily find all the relevant information in your dedicated interface.

Solutions's strengths and benefits


  • Available 24/7 for optimum customer service quality
  • A highly flexible service to manage your peaks of activity


  • Reduce insurance claim management costs by 30%

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    The purposes of Tessi’s processing are as follows: sending commercial information and/or notifications and/or requested documents, managing relationships with our customers and/or leads and/or partners, technical and/or commercial support; adding to/updating customer/lead databases, producing statistics, analyses and studies on Site traffic;
    For more information on your rights, you can view our personal data protection page .
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