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About us

Business Process Services
in a digital world

Welcome to the digital world of Tessi!

Tessi is a major European player in BPS (Business Process Services). For over 40 years, we have been reinventing ourselves on a daily basis to help manage the digital transformation of all kinds of businesses. To help you with your business process improvement, our goal is to find and combine the right solution and the technology that best fit your needs. Our approach is always part of a strategy of innovation, with a focus on excellence.

Our vision of BPS is customer-centric. We always combine service with technology, aiming toward a single goal: to streamline user journeys and associated processes. As a trusted third party, Tessi offers partially or totally delegated services.

We are at your side to create a complete management package that optimises costs, response times, security and quality of service. We can intervene at any step of the customer experience to make your work easier. By trusting us, you can focus on your core business.

Claire Fistarol
Chairwoman of the Management Board

Tessi in figures

Present in 11 countries and with over 9,000 employees, we offer a complete modular platform encompassing consultancy, outsourced services, customer relations, cutting-edge technology and innovation.

Innovation at the heart of our ecosystem

We made the strategic choice to own most of the technologies offered to our customers. To better support our partner companies, we have put innovation at the heart of our growth by combining marketing and digital transformation.

Certification and labels

Over ten years ago, Tessi began a sustainable development approach and made formal commitments as part of an Ethical Charter, which it revised in 2017.

To take its commitments further, in early 2011 Tessi decided to sign up to the United Nations Global Compact and published its first sustainable development report, including its sustainable development charter, approach and progress made in this area.


Corporate governance

The whole of Tessi’s management team are members of operational divisions and support functions. We are passionate about aligning ourselves as closely as possible with customer needs and reality on the ground.

Claire Fistarol

Chairwoman of the Management Board

Olivier Jolland

General Manager - Member of the Management Board

Virginie Degeorgis

Chief Executive Officer - Tessi France

Cécile Devin

Chief Executive Officer Marketing & Customer Relations Division - Tessi France

Dominique Trichard

Chief Executive Officer Insurance - France

Thierry Caye

Director Technology - France

Christos Yannicopoulos

Chief Executive Officer - Tessi Iberia

Jean-Luc Vecchio

Chief Executive Officer - Tessi Consulting & Integration Division and Tessi Switzerland

José Lagos

Chief Executive Officer - Latam

“Daring, Client focus, Trust and Excellence are the 4 values of the Tessi Group. It is important for the management that these values are upheld. Whether with our employees or externally in our environment. Tessi is an evolving and innovative company"

Olivier Jolland General Manager - member of the Management Board

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