{"id":12517,"date":"2020-06-10T13:54:07","date_gmt":"2020-06-10T11:54:07","guid":{"rendered":"https:\/\/www.tessi.eu\/?p=12517\/"},"modified":"2020-06-11T09:04:09","modified_gmt":"2020-06-11T07:04:09","slug":"feedback-on-experience-tessi-crc-x-rogervoice","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/","title":{"rendered":"[Feedback on experience] Tessi CRC x Rogervoice"},"content":{"rendered":"\n\n\n\n\n\n
Tessi CRC<\/strong><\/td>\nRogervoice<\/strong><\/td>\n<\/tr>\n
Business sector: Customer Relations Center\u2019s<\/td>\nBusiness sector: Telephone accessibility service for the deaf and hearing-impaired<\/td>\n<\/tr>\n
Locations: 5 countries<\/td>\nLocation: Paris<\/td>\n<\/tr>\n
Number of employees: +4,600<\/td>\nNumber of employees: 30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
\n

Interview with Raphael L\u2019Yvonnet, Contact Center Business Director, Tessi CRC<\/h2>\n

 <\/p>\n

“The social impact of the solution made us want to get involved in this collaboration” <\/em><\/span><\/h3>\n<\/td>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Question 1 \u2013 What drove you to create a partnership with a solution like Rogervoice? <\/strong><\/h3>\n

Rogervoice<\/a> is one of the first start-ups to be presented to Tessi\u2019s employees by P\u00e9pites Shaker. We were quickly won over by the concept: their application allows people who are deaf and hard of hearing to access telephone customer service centers of companies and administrations. This is an issue that was previously overlooked! After this 1st meeting, our partnership was formed very quickly.
\nIt was Olivier Jeannel, the founder of Rogervoice, who made us aware of the difficulties encountered by this community. He explained to us how, thanks to their incredible team of interpreters for sign language (and cued speech) and their technology, they were able to create an intuitive solution to overcome the issues.
\nSetting aside the technological performance, the Rogervoice solution has a social nature that made us want to get involved in this partnership. It\u2019s inspiring to support a project with such a strong value proposition.<\/p>\n

Question 2 \u2013 How easy was the implementation and integration of the solution? <\/strong><\/h3>\n

It all comes down to a few standard industry concepts: Plug and Play, API, and widgets!
\nPut another way, the implementation period for a solution like Rogervoice is extremely short. There is no development to do, you just need to plug it into the client installations.
\nIn real terms, we just needed to coordinate with the client\u2019s digital teams to get access rights for the websites and to allow for the adaptation of the graphic style guide.
\nAs for training our teams of advisors in the customer relations centers, that was very efficient as well. If we take the example of our client ADP: our team of twenty customer contact people were trained to use the tool in one morning.
\nIn my opinion, this is largely down to the user experience. Tessi\u2019s staff answer a call either using the application or the web interface. Then, they answer the questions with the help of a sign language translator or thanks to the Text-to-Speech and Speech-to-Text algorithm that vocalizes and transcribes the conversation.<\/p>\n

Question 3 \u2013 What have you learnt from your collaboration with Rogervoice? <\/strong><\/h3>\n

This service changes the methods for contacting a company\u2019s customer service for people who are deaf or hard of hearing. We have observed that a key aspect for implementing it successfully is communication about the service. The more the client promotes the service, the more it will be used.
\nIn this way, the French \u201cLaw for a Digital Republic\u201d on the accessibility of customer services greatly encouraged interest and communication about the Rogervoice solution
\nThis law creates new opportunities for developing our partnership with the company. We are highly satisfied with the quality of their service and therefore wish to offer the Rogervoice solution to our clients so that we can make customer services available to everybody.<\/p>\n","protected":false},"excerpt":{"rendered":"

Tessi CRC Rogervoice Business sector: Customer Relations Center\u2019s Business sector: Telephone accessibility service for the deaf and hearing-impaired Locations: 5 countries Location: Paris Number of employees: +4,600 Number of employees: 30 Interview with Raphael L\u2019Yvonnet, Contact Center Business Director, Tessi CRC   “The social impact of the solution made us want to get involved in […]<\/p>\n","protected":false},"author":11,"featured_media":12537,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105,125],"tags":[],"class_list":["post-12517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-2","category-innovation-2"],"acf":[],"yoast_head":"\n[Feedback on experience] Tessi CRC x Rogervoice - Tessi International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Feedback on experience] Tessi CRC x Rogervoice\" \/>\n<meta property=\"og:description\" content=\"Tessi CRC Rogervoice Business sector: Customer Relations Center\u2019s Business sector: Telephone accessibility service for the deaf and hearing-impaired Locations: 5 countries Location: Paris Number of employees: +4,600 Number of employees: 30 Interview with Raphael L\u2019Yvonnet, Contact Center Business Director, Tessi CRC   “The social impact of the solution made us want to get involved in […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/\" \/>\n<meta property=\"og:site_name\" content=\"Tessi International\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-10T11:54:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-11T07:04:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tessi.on-web.fr\/wp-content\/uploads\/2020\/06\/rogervoice-vignette.png\" \/>\n\t<meta property=\"og:image:width\" content=\"510\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"cbonnet\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cbonnet\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/\"},\"author\":{\"name\":\"cbonnet\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791\"},\"headline\":\"[Feedback on experience] Tessi CRC x Rogervoice\",\"datePublished\":\"2020-06-10T11:54:07+00:00\",\"dateModified\":\"2020-06-11T07:04:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/\"},\"wordCount\":540,\"image\":{\"@id\":\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2020\/06\/rogervoice-vignette.png\",\"articleSection\":[\"News\",\"Innovation\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/\",\"url\":\"https:\/\/www.tessi.eu\/en\/feedback-on-experience-tessi-crc-x-rogervoice\/\",\"name\":\"[Feedback on experience] Tessi CRC x Rogervoice - 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