{"id":10965,"date":"2019-12-12T10:28:01","date_gmt":"2019-12-12T09:28:01","guid":{"rendered":"https:\/\/www.tessi.eu\/?p=10965\/"},"modified":"2019-12-16T11:29:58","modified_gmt":"2019-12-16T10:29:58","slug":"tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value","status":"publish","type":"post","link":"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/","title":{"rendered":"Tessi strengthens its customer relations expertise with the acquisition of ADM Value"},"content":{"rendered":"<h3>With this acquisition, Tessi continues its momentum to develop as a key player in the customer experience market. This transaction positions Tessi among the top 20 customer relations companies in Europe.<\/h3>\n<p>&nbsp;<\/p>\n<p><strong>A stronger BPS global service offering <\/strong><\/p>\n<p>Formed in 2001, ADM Value is a leading call centre management company with eleven sites in Europe and on the African continent. Providing a number of services including telesales, surveys, recovery, etc., ADM Value has built a reputation for quality of service and customer proximity. The company has continued to grow in 2019, as attested in September by the opening of a new call centre in Dakar, Senegal.<\/p>\n<p>Incorporating the business know-how of ADM Value, Tessi is adding to its existing portfolio of solutions for business process optimisation and digital transformation within the customer experience. In terms of its customer relations activity, the Group has historically focussed on inshore (France) and nearshore (Europe). The newly incorporated structure will expand Tessi\u2019s client portfolio, which now includes the banking and insurance, energy, sales, ecommerce, press and administration sectors. The proposed offering allows Tessi to provide capacity for credible and competitive multilingual call centres for various sectors.<\/p>\n<p>Claude Briqu\u00e9, CEO of ADM Value, will take over the general management of Tessi\u2019s Customer Relations division, with staffing levels increasing to nearly 4,500 employees.<\/p>\n<p><span style=\"color: #005faa;\">\u201c<em>Joining the Tessi Group allows ADM Value to continue to grow, whilst still remaining a French company. We are committed to providing our customers a high added-value service offering both in France and internationally. Pooling together the Tessi and ADM Value service offerings allows us to bring to market an even more extensive catalogue of services in over eleven countries<\/em>\u201d, <strong>says Claude Briqu\u00e9, CEO of ADM Value<\/strong>.<\/span><\/p>\n<p><em>\u00a0<\/em><strong>An acquisition in line with the Group\u2019s strategy<\/strong><\/p>\n<p>With a comprehensive package of services including consulting, outsourced services, technologies, cybersecurity, hosting and now \u2013 under this transaction \u2013 renowned customer relations, Tessi confirms its ambition to be involved in every stage of the customer experience. Established as a true benchmark in back office and document management, this acquisition enables Tessi to provide quality services in both front and back office.<\/p>\n<p>The most recent of the Group\u2019s external growth transactions are testament to this same strategic intent: to strengthen Tessi\u2019s business expertise in order to become a key partner in digital transformation and business process optimisation for all businesses.<\/p>\n<p><span style=\"color: #005faa;\">\u201c<em>The incorporation of ADM Value positions Tessi among the top 20 customer relations specialists in Europe, which enables us to become a key player and to continue moving up the added-value chain. We are continuing to pursue our strategy, which is for Tessi to become a European leader in Business Process Services (BPS) through a combination of consultancy, outsourced services, technologies and innovation<\/em>\u201d, <strong>concludes Claire Fistarol, Chair of the Board<\/strong>.<\/span><\/p>\n<form action=\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2019\/12\/11-12-2019_communique_tessi_adm-value_en.pdf\" target=\"_blank\"><input class=\"wpcf7-form-control wpcf7-submit btn btn-light btn-custom btn-big btn-round\" type=\"submit\" value=\" Download the press release\" \/><\/form>\n","protected":false},"excerpt":{"rendered":"<p>With this acquisition, Tessi continues its momentum to develop as a key player in the customer experience market. This transaction positions Tessi among the top 20 customer relations companies in Europe. &nbsp; A stronger BPS global service offering Formed in 2001, ADM Value is a leading call centre management company with eleven sites in Europe [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":10974,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[],"class_list":["post-10965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tessi strengthens its customer relations expertise with the acquisition of ADM Value - Tessi International<\/title>\n<meta name=\"description\" content=\"Tessi, a leading BPS player in France and Europe, has strengthened its customer relations expertise through its acquisition of ADM Value.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tessi strengthens its customer relations expertise with the acquisition of ADM Value\" \/>\n<meta property=\"og:description\" content=\"Tessi, a leading BPS player in France and Europe, has strengthened its customer relations expertise through its acquisition of ADM Value.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/\" \/>\n<meta property=\"og:site_name\" content=\"Tessi International\" \/>\n<meta property=\"article:published_time\" content=\"2019-12-12T09:28:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-12-16T10:29:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tessi.on-web.fr\/wp-content\/uploads\/2019\/12\/img-ref-tessi-adm.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"510\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cbonnet\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cbonnet\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/\"},\"author\":{\"name\":\"cbonnet\",\"@id\":\"https:\/\/www.tessi.eu\/fr\/#\/schema\/person\/859d0f8ee0e735b277dee0268b7ad791\"},\"headline\":\"Tessi strengthens its customer relations expertise with the acquisition of ADM Value\",\"datePublished\":\"2019-12-12T09:28:01+00:00\",\"dateModified\":\"2019-12-16T10:29:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/\"},\"wordCount\":472,\"image\":{\"@id\":\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tessi.eu\/wp-content\/uploads\/2019\/12\/img-ref-tessi-adm.jpg\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/\",\"url\":\"https:\/\/www.tessi.eu\/en\/tessi-strengthens-its-customer-relations-expertise-with-the-acquisition-of-adm-value\/\",\"name\":\"Tessi strengthens its customer relations expertise with the acquisition of ADM Value - 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