Bring the customer back into a sustainable business relationship.
Tessi has developed a collection service that deals with amicable and preventive collections. Our expert teams take action on the first missed payment.
They optimize the contact strategy (frequency, media) based on the customer’s history, profile, and debt recovery stage. They engage in a sensitive, constructive and effective conversation with the customer to find a quick and lasting solution together.
The goal is to steer this key moment and bring the customer back into a sustainable business relationship.
- A multichannel approach that optimises each stage of collections for BtoB or BtoC (channels used: outgoing calls, incoming calls, callbacks, SMS, emails, etc.)
- A team of experts that prioritises amicable settlement and encourages payment or promises of payment
- Technological solutions that improve your efficiency and increase your performance (predictive, progressive, IVR, bots, etc.)
- Key banking and financial institution clients
- Our contact centres in France are all ISO 9001 and ISO 18295-1 certified, and our centres in Spain are ISO 9001 certified: 2015 and ISO 14001, which guarantees you a high level of service and proven know-how.