Sector challenges
Making every interaction a success
Satisfying your customers and making them ambassadors: it’s a simple idea on paper, but a real challenge in everyday life.
In the midst of the digital revolution, customer expectations of brands have never been higher, and their loyalty has never been more fragile. The largest tech companies have set the standard for customer experience, and the standard of quality, customisation, and responsiveness continue to grow.
This means that standing out from your competition through the quality of your customer relationships becomes both difficult and essential.
The secrets of a good customer relationship are widely known: a smooth user experience, quality and consistent customer interactions on all channels, personalised conversations, fine analysis of data. But making sure your contacts with consumers are at their best everyday requires the expertise of specialists, resources, and technologies.
Of course, optimising your customer relationship and building loyalty is a great way to drive business, but you also need access to valuable data to better understand your customers and how their feelings towards the company evolve.
That’s why Tessi can outsource all of part of your customer relations chain, from the front to the back office. We build a consistent customer experience for you while optimising costs. For example, our teams can manage your brand’s e-reputation and influencer communities or provide an effective customer service that integrates with your CRM.
Since innovation is at the heart of our strategy, we give you the means to anticipate new communication methods and respond to new customer habits. Create value through your customer interactions management, and stand out from the competition!
Most offers Tessi
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- Modern contact centres for a 360° vision of customer interactions
- Contact centre operators specialising in your business
- Innovative technologies for enhanced accessibility and customer relations
- Complementary marketing expertise: campaign management, customer journey design and customer knowledge
Our services
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Desktop publishing, outbound and direct marketing
Global publishing know-how to meet all your needs Learn more about -
Customer services
A new vision of the customer experience Learn more about -
Customer care
Build customer loyalty and improve your company's performance Learn more about -
Collection operations
Collecting on claims: a new opportunity to build customer loyalty Learn more about -
Social networks
Turn your customers into social media brand ambassadors Learn more about -
Designing and managing CRM and loyalty programmes
Truly personalised relationship programmes change everything! Learn more about -
Digitising promotions
Increase your sales with the best-performing promotion management platform on the market Learn more about -
Managing campaigns
Increase automation in your marketing campaigns and boost ROI Learn more about
Our technologies
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Customer Communication Management (CCM) / Customer Experience Management (CXM)
Increase the impact of your customer communication across all channels Learn more about -
CRM marketing automation
Benefit from the CRM & Marketing Automation solution which best fits your company Learn more about -
Brand Content
Boost engagement around your brand Learn more about -
Outgoing multi-channel letters
Reduce your costs with Tessi POST, a unique multi-channel shipping platform Learn more about -
Electronic registered letters
Send your registered letters in just a few clicks with Tessi POST LRE Learn more about -
CRM and marketing automation
Get a 360° view of your customer data with Tessi OnCustomer Learn more about -
Digital identity
Protect your and your business's identity with a CERTIGNA secure digital identity Learn more about -
Electronic signature
Make life easier for yourself and your customers with Tessi SIGN electronic signatures Learn more about -
Digital subscription
Optimise your subscription process and boost your sales performance with Tessi CONTRACT Learn more about -
Shopper marketing Strategies, Retail Marketing & studies
Develop customer-centric strategies that sell Learn more about